Help needed... can't get on the internet :(

[Jeannie]

We're a 4 laptop family. Today, older DD can't get on her computer. This is the message she got when she did the 'diagnosis connection problems':

"Windows cannot connect to the Internet using the HTTP, HTTPS, or FRP. This is probably caused by firewall settings on this computer. Check the firewall settings for the HTTP port(80), HTTPS port(443), and FTP port(21). You might need to contact your Internet service provider (ISP) or the manufacturer of your firewall software."

She's not sure what happened... didn't make any firewall changes. Any ideas or suggestions we can try?

Thanks!
Jeannie

 

[shortbun]

This might seem like a silly question but did she reboot the original source and her laptop?

 

[Jeannie]

yes, she did reboot...

 

[golfgal]

Is the "radio" button in the correct position? It turns on and off the wireless capability on the computer. Mine is an actual switch but other computers it is a function on one of the number keys (control then that button). The symbol looks like a radio tower.