My parents just returned from a 6 night stay at POP and they said that they were told that the Early Entry to the parks did NOT apply to them because they were only staying at a Value Resort. The material they were handed when they checked in stated that the Early Entry only applied to guests who were staying at Deluxe Resorts. That CAN'T be right. I even emailed Disney and asked them when Early Entry was for POP guests. Here is EXACTLY what was told me in an email: "Walt Disney World® offers an exclusive time in our theme parks for Disney Resort guests. This benefit will allow entrance one hour prior to regularly scheduled park openings. This experience is opened only to guests Walt Disney World-Owned Resorts including Disney's Pop Century Resort, the Walt Disney World Dolphin & Swan Resorts, and the Hilton Resort at Downtown Disney." I did see Pop Century mentioned in there, right??? Here's the really bad part of this. My parents, who just returned from their trip, had NEVER stayed at a Disney Resort before and were looking forward to using every Disney benefit -- like Early Entry. In fact, their stay at POP was actually a GIFT from us. I wanted everything to be perfect for their trip, and I was really disappointed by what they were told. What can I do? We're also going to be staying at POP in two weeks with DH's folks and I have scheduled every moment of the trip (which includes utilizing Early Entry), so this would screw up my itinerary. I also would like to find out if my parents were told something wrong. No, it's not a HUGE deal, but it didn't make their trip "perfect" like I was hoping. Should I call POP directly? or just Disney Customer Service? Please give me some of that great DISBOARDS input!!