Just an update, but I finally got the e-gift card about 3, before I got home from work and called them. Glad I didn't have to call again. It's a pain trying to get to someone, then annoying trying to explain the situation to a few different people. I've never had an issue using a gift card before. From now on, if I do, I'll make sure to save it but not add any more money in case this happens. I did know about the 1000 limit, but I never thought about it during either of my calls.
Unfortunately the easy solutions wouldn't work. I have a couple other gift cards, but they all have 1000 on them, and I couldn't use it for anything else at this moment. Don't have a reservation for our stay yet (going to wait until October waiting to see discounts), and couldn't book HDDR again since we are still almost two weeks from our ADR dates.
Thanks everyone for your ideas!!