Has Disney ever sent you to the hospital?

[mistysue]

This year on our trip my son got the wrong ice cream and ended up being rushed to the ER in anaphylaxis.
They apologized and left a gift in our room of trading pins plus some bonus fastpasses. In general we left feeling ok about it- but now I just got a bill for $760 in addition to the $100 already spent on medications directly related.
Do they ever do anything to compensate or help people money-wise with situations like this? I feel like a horrible person asking, should i be asking them that or is that terrible? It has been just over two weeks now. It's a lot of money to me, would cover 4 nights of hotels for a return trip, which to be honest is the same emergency/vacation budget it comes out of in our house.

 

[jmartinez1895]

This year on our trip my son got the wrong ice cream and ended up being rushed to the ER in anaphylaxis.
They apologized and left a gift in our room of trading pins plus some bonus fastpasses. In general we left feeling ok about it- but now I just got a bill for $760 in addition to the $100 already spent on medications directly related.
Do they ever do anything to compensate or help people money-wise with situations like this? I feel like a horrible person asking, should i be asking them that or is that terrible? It has been just over two weeks now. It's a lot of money to me, would cover 4 nights of hotels for a return trip, which to be honest is the same emergency/vacation budget it comes out of in our house.

A few years ago my husband was served something he was allergic to ( we had it noted on the reservation and let our server know as soon as we got seated). By the time we got home someone from Disney's legal department had already left a message on our home phone. They more than took care if everything. If you gave not heard from them I would contact guest services by email and ask to be contacted. Be sure to include your phone number.

 

[gap2368]

I would contact disney too I have been hurt at disney and I have received an Email asking if I was ok and how I was doing. I also had the same thing happen to me at the brown derby wee I was given a food that can on some days but me in anaphalx lucky this time I did not go into full anaphalaxi,

I do not think it is wrong of you to ask for disney to pay your medical bill as long as you told them about the food allergy after all they really should know about things like this.

 

[mistysue]

A few years ago my husband was served something he was allergic to ( we had it noted on the reservation and let our server know as soon as we got seated). By the time we got home someone from Disney's legal department had already left a message on our home phone. They more than took care if everything. If you gave not heard from them I would contact guest services by email and ask to be contacted. Be sure to include your phone number.

Thank you, that makes me feel better. I don't want to seem like I'm looking for a handout but don't know how things like this usually go.

 

[MinnieMSue]

This is a case when I believe contacting Disney about this is the right thing to do. I feel they should cover the bills for you since it was their mistake.

 

[disfan07]

Not Disneyworld but Disneyland. Anaphylaxis at Storytellers Café. They paid for the meal that it happened at and we got 5 complimentary meals at Storytellers if we wanted to come back at anytime (there were 5 of us at the meal it occurred during). If we had been staying at one of the Disney hotels, they would have paid for the extra night at the hotel that we needed but we were staying at an offsite Marriott on rewards points. We were actually never contacted by legal or anything like that BUT we also did not have any medical bills because we had met our OOP max months earlier. We did go back he next day and talked to the manager, who already knew what had happened (I guess they were informed when they got to work) and from the way she was talking, ,I think she was expecting us to request something but in reality, all I cared about is that they needed to remove that chef from allergy prep or fire him because he was ridiculously incompetent. However....I will say that while we are 99% sure that it was a cross contamination issue, we cannot be 100% sure because I have idiopathic anaphylaxis (mastocytosis) an it was my 4th anaphylactic reaction in 3 weeks so as I said before, I just wanted them to know that they needed to remove the chef so that it didn't happen to anyone else.

 

[mistysue]

Not Disneyworld but Disneyland. Anaphylaxis at Storytellers Café. They paid for the meal that it happened at and we got 5 complimentary meals at Storytellers if we wanted to come back at anytime (there were 5 of us at the meal it occurred during). If we had been staying at one of the Disney hotels, they would have paid for the extra night at the hotel that we needed but we were staying at an offsite Marriott on rewards points. We were actually never contacted by legal or anything like that BUT we also did not have any medical bills because we had met our OOP max months earlier. We did go back he next day and talked to the manager, who already knew what had happened (I guess they were informed when they got to work) and from the way she was talking, ,I think she was expecting us to request something but in reality, all I cared about is that they needed to remove that chef from allergy prep or fire him because he was ridiculously incompetent. However....I will say that while we are 99% sure that it was a cross contamination issue, we cannot be 100% sure because I have idiopathic anaphylaxis (mastocytosis) an it was my 4th anaphylactic reaction in 3 weeks so as I said before, I just wanted them to know that they needed to remove the chef so that it didn't happen to anyone else.

That is good you didn't have bills for it. My husband called and spoke to the hospital after I posted earlier and they told him this is not the complete bill- I'm a little nervous now to see what it even is. We have a $4500 max per person. This is our first year having insurance that leaves anything more than a $20 co-pay so the thought of a high cost hadn't even occurred to me while we were there. Last time he went to the ER we were on cobra and had to pay $800 but it was reimbursed. Of course this would be the year this happened!

 

[stitchlovestink]

This is what Disney's legal department is a for. You need to contact them, give legal the info they need, and once they verify that it was an error on their part, they will make good on your medical bills.