I haven't ordered but did call and ask about it. They can get a premade frozen cake that they thaw but it's just a regular old cake nothing special. They can't add anything to it like writing or sprinkles because of cross contamination. I had other allergy issues they weren't sure about too so I just skipped it especially since it was just a basic cake nothing Disneyfied. Things change constantly though with their suppliers so you should call perhaps they have some nicer options now.