Wow, thank you! I was a bit suspicious based on some of the replies I got when I emailed them. I couldn’t find a cancellation policy online, very few T&Cs and when I enquired I got an answer that indicated they were not directly employing people or using their own vehicles but contracting the transport out and ‘will take all reasonable steps to ensure that the independent contractors engaged are licensed and are compliant with all relevant rules and regulations…..’. They are apparently currently constructing their booking portal.
When something looks too good (cheap) to be true, I am wary, hence I posted on disboards. I’m very grateful for your reply and hopefully anyone else researching will pick this up and be forewarned.