I booked with them a few times and had a regular guy there. I'd email him to get quotes many times where we did not end up booking and he began to get cold with me...not as quickly responsive and no chit chat. I like to select our cabin and the prices you see on there are typically for guarantee cabins. Then I read about folks using TA's who would get gifts from them on their cruise (like bottle of champagne or choc covered strawberries) and we never got any such things. I then also began to see we could get the same pricing and OBC either with the cruiseline or with the warehouse stores (like Costco).