Has anyone ever bought from Albeebaby.com?

[PrincessGracie]

How do they handle damaged product returns?
We just recently got a Peg Perego Pliko and the handle is completely broken. And of course being that it's Thanksgiving they are not open....

Just wondering if anyone has had a similar experience and how it was dealt with.

I'm hoping I don't have to pay for shipping back to them......

Thanks!

 

[laughinplace199]

They are great! I ordered a Peg Perego stroller from them last year. When it arrived, a piece of the stroller was broken off and rolling around in the box. It was in the evening, so they were closed, but I emailed them. They emailed me back first thing in the AM. They said that they would send UPS to get the damaged stroller and they would send me a new stroller right away. I figured they'd send the new one once they got the damaged one back, but I was wrong. The new stroller arrived in a day or two - and it was in perfect shape. For some reason, it took about a week for UPS to get the old one, but they eventually did.

The Albeebaby people were great and so apologetic when they learned that the stroller was damaged. I wouldn't hesitate to buy fr0m them again.

 

[PrincessGracie]

Thank you so much for your reply! I've bought from them before and everything was great.

I did email them today to let them know of the issue. They replied back saying that UPS will pick up the stroller on Tuesday and they will ship me out a replacement. YIPPEE!!

And I thought they'd be closed today!! Of course in my opinion, they SHOULD be closed today!!