Has anyone else had this experience

[stemikger]

I'm not sure if I'm posting this in the right place, but I had the strangest experience while booking my trip. I called up Disney reservations and wanted to get a quote for my next trip. The guy who was helping me was very unfriendly (undisney). I finally said that it sounds like I got him on a bad day and he said that he was just playing the role of one of the Disney characters. I said excuse me. He said he was acting like Grumpy one of the seven dwarfs. I kind of laughed. He said don't laugh, I'm serious. Then he started laughing like Goofy and said he can't complete my reservation right now because he's a little Goofy. Again, I kind of laughed, then he said what are you laughing at skippy. I said excuse me, but this is starting to get really strange and I would like to get my quote. Then he strated talking in a weird voice and said he can't do nothing right now because he is Stitch and he will not cooperate with my wishes and then hung up the phone. I called back and talked to a supervisor and said that the person who did that to me just sufferd a nervous breakdown and she apologized. She told me that they just escorted him out of the building and he was talking like Mickey Mouse at that point.

Really Weird.

 

[LibertyBelle]

Interesting

Can't say I have ever had that experience, but thanks for sharing it

 

[MariettaC]

Are you kidding?

 

[safetymom]

Wow. Sorry to hear about the CM. All kinds of things can happen when you call CRO.

 

[DrTomorrow]

Yeah, I had that happen to me once - except I was calling Sea World, and the guy on the phone talked like Shamu!

 

[Maliki2]

Well I had a weird experience when I called for PS and reservations for our trip in Feb. I'm all for anyone being able to take my calls, but when the person on the other phone is speaking a language other that what we term "normal english" and speaking about as loud as a peep...I have problems with that. I asked the woman multiple times to speak up. And I still could not understand her. I ended up hanging up and calling back in which I did my PSs in less than a minute.

 

[TLinden16]

That's bizarre.

Karen

 

[Disfreek]

That is bizarre.

I did have the CM when I called for quotes for 12/05 say to me (as he was looking at my name in the computer system) You sure do come to Disney a lot.

I told him we like it & it's kid friendly.

He replied: Well, what ever floats your boat.

I found that to be rude.

 

[bytheblood]

My first thought was that the guy was being a jerk and when you called him on it, he had to cover.

As far as the girl telling you he had a nervous breakdown, I could not imagine that she would really be instructed to tell you that. If something like that happened where I work and somebody had to be escorted from the building, we would have our behinds in a heap if trouble if we told that to a customer.

 

[JJsmama]

My first thought was that the guy was being a jerk and when you called him on it, he had to cover.

As far as the girl telling you he had a nervous breakdown, I could not imagine that she would really be instructed to tell you that. If something like that happened where I work and somebody had to be escorted from the building, we would have our behinds in a heap if trouble if we told that to a customer.

I disagree. The caller certainly deserved an explanation and it sounds as if the supervisor realized that.

I'm sorry that happened. It is definitely creepy.

 

[mmeb144]

I think I would have hung up and called back. Thank goodness there's always a different CM each time! (Well, sometimes that's a good thing!)

Marie

 

[totalia]

lol. Weird. Yeah sounds like time in the hospital would do him good.

Just because someone works for Disney doesn't mean anything. They can be psycho and weird too.

 

[Jet888]

WoW, I would be so freaked out.

 

[Winka]

Kind of unprofessional. And these are the people we hand over our addresses and credit card info to??? Scary.

Now that I think of it, I once got the most abnormally chatty CM. Wanted to chat about EVERYTHING-the weather, the WDW gator sightings, current events-and my cellphone peak minutes were TICKING. Just BOOK my reservation, woman!