Travelgrrl
Disneybounder
- Joined
- Mar 30, 2014
- Messages
- 651
Our trip is now less than 30 days away. O frabjous day, calloo, callay!
I had to call Disney (for the first time this trip) because I wanted to be all set for FP on My Disney Experience, and our numbers were all wonky - there were tons of numbers for each person, many from 2014, and there were 2017 numbers on there that did not match the physical cards I was holding in my hand... just a mess! The gal I spoke to was super friendly, and I was waited on immediately; didn't have to wait on hold.
That was the good news. Also she was able to remove the confusing 2014 numbers.
On the down side, she was never able to reconcile the fact that the MNSSHP cards I had before me were not reflected in my account, and she urged me not to worry about it, as "the passes are on there, and it will be fine", which worried me. Seems that if you buy a 2nd set of MNSSHP tickets, all of your virtual tickets are on the FIRST ticket, rendering the 2nd one useful only for scrapbooking. Fine. I plan to bring both sets plus the sales receipt, just in case.
Then somehow she managed to delete my Mom's magic band from the account (the only one I was interested in still using!) and when she could not recover it, she said "Well, it was 3 years old so the battery was probably dead" which was news to me but I guess all battery operated things die eventually. Funny she didn't mention that until after she deleted it from the account, LOL.
So I got of the phone, took anothe gander at my account, and wouldn't you know, she had DELETED MY NEPHEW (AND his 2nd MNSSHP ticket!) from my reservations. Since I was the purchaser of those tickets (via Ebay sales!), they show up on my account and I need the people to be on my account to make FP. I called Disney AGAIN, and the CM was once again quite nice and managed to get my nephew and his ticket back on my account.
But what a hassle!
I also sent a long email to everyone in our large party, spread across many states, explaining Fast Pass, with a link to the DIS FP thread and another link to a date calculator, so everyone could make their own FP. Seems like it went off without a hitch yesterday and today! My FP window for our 1st MNSSHP is tomorrow, so wish me luck!
I can't have a whole long post without a little fun illustration, so here goes:

I had to call Disney (for the first time this trip) because I wanted to be all set for FP on My Disney Experience, and our numbers were all wonky - there were tons of numbers for each person, many from 2014, and there were 2017 numbers on there that did not match the physical cards I was holding in my hand... just a mess! The gal I spoke to was super friendly, and I was waited on immediately; didn't have to wait on hold.
That was the good news. Also she was able to remove the confusing 2014 numbers.
On the down side, she was never able to reconcile the fact that the MNSSHP cards I had before me were not reflected in my account, and she urged me not to worry about it, as "the passes are on there, and it will be fine", which worried me. Seems that if you buy a 2nd set of MNSSHP tickets, all of your virtual tickets are on the FIRST ticket, rendering the 2nd one useful only for scrapbooking. Fine. I plan to bring both sets plus the sales receipt, just in case.
Then somehow she managed to delete my Mom's magic band from the account (the only one I was interested in still using!) and when she could not recover it, she said "Well, it was 3 years old so the battery was probably dead" which was news to me but I guess all battery operated things die eventually. Funny she didn't mention that until after she deleted it from the account, LOL.
So I got of the phone, took anothe gander at my account, and wouldn't you know, she had DELETED MY NEPHEW (AND his 2nd MNSSHP ticket!) from my reservations. Since I was the purchaser of those tickets (via Ebay sales!), they show up on my account and I need the people to be on my account to make FP. I called Disney AGAIN, and the CM was once again quite nice and managed to get my nephew and his ticket back on my account.
But what a hassle!
I also sent a long email to everyone in our large party, spread across many states, explaining Fast Pass, with a link to the DIS FP thread and another link to a date calculator, so everyone could make their own FP. Seems like it went off without a hitch yesterday and today! My FP window for our 1st MNSSHP is tomorrow, so wish me luck!
I can't have a whole long post without a little fun illustration, so here goes:
