Had to Cancel a Spirit Flight. Oh my Goodness!

[funhouse8]

My DH is going on a trip with a friend and the friend cannot make it so he had to cancel one of the two reservations. I knew there would be a fee but I thought they deduct that from your airfare. Nope they charged him $110 Dollars and then gave him a travel credit for the whole airfare. This is so wrong. The friend isn't going to be able to use the credit because he is losing his job so now he is out the airfare plus the cancellation fee. And don't get me started on the pre-paid baggage Fees he lost. We have one more trip booked with them and when that is completed I will never deal with them again. Thanks for listening.

 

[DVCBELLE]

Why dud he pay that? If he had just not shown up for the flight then he would have just been out his original airfare.

Anyway - per their website - that was not what they should have done...

Canceling Non-Refundable Bookings:
Failure to notify Spirit Airlines in advance or by not boarding a flight results in forfeiture of the reservation.

Cancellations made online
at spiritair.com: Service Fee: $100.00 USD

Cancellations made through
Reservations or at Airport locations:
Service Fee: $110.00 USD

Reservations must be cancelled prior to the actual departure time. A service fee is deducted per person and any remaining credit stays on the original booking and can be applied toward future bookings. Credits must be used and all travel booked and completed within one (1) year from the original booking/purchase date of the original reservation.

He should call and talk to a supervisor and ask that the fee be refunded and his credit amount be properly adjusted.

 

[funhouse8]

Thanks, I'll let him know. I knew it didn't sound right but was going to let him handle this one. LOL