- Jan 9, 2014
Planning on using walmart delivery. What happens if you are not available for delivery? Can they just leave it with bell service
Perhaps this is why the reviews are so varied? If you get a knowledgeable driver that is familiar with dropping off at the resorts they experience is good versus someone that usually only goes to a person’s home?We used instacart twice on a 2 week trip recently. I think there may be some sort of miscommunication between the resorts and the delivery people. At Kidani, they told us we were lucky our delivery person put our stuff in the fridge and that they have problems with instacart all the time. They told us Amazon Prime is better, but we don't have a membership.
Second week at Boardwalk, knowing the comments from Kidani, I checked with bell services soon after I got the notification that delivery was made. We were headed out anyway. They told us the delivery person wasn't going to put perishables in the fridge and that bell services told them to.
Maybe instacart delivery people don't know what they're doing? I don't really understand how it works, but maybe they're used to delivering to people in homes where they just drop off. Maybe they think bell services will be putting perishables in the fridge. I don't know.
Boardwalk bell services told us we should use garden grocer but I'm sorry their prices are so much higher. We did use them for a beer only delivery for the 2 weeks just so we didn't have to be there for it. Not sure what we'll do next trip. Probably stick with instacart and try to plan delivery time for when we can be there at time of or soon after delivery to make sure perishables are in the fridge.
Do you happen to have the Instacart phone number you can supply me? THANKSI used instacart for my most recent trip and it was a complete disaster. I have used Garden Grocer in the past and regret making the switch.
I placed my order online Tuesday for a Thursday delivery at the Art of Animation and received a confirmation email. I was at Epcot on Thursday (arrival day) and received the initial text that the person was shopping for my order. While I left them the address for the hotel, because I didn't specifically tell them to leave the package with luggage services, they cancelled my order when I didn't respond to their text saying that they were at the hotel (I was in line at Soarin and missed it)
After getting out of the ride and seeing that they cancelled my order, I called them up and got the $15 cancellation fee waived and then tried to re-order over the phone. They stated they can't do orders over the phone and I would have to re-order everything via the app. I re-ordered everything and put a note asking them to leave the package with luggage services as I would still be at the park when they would make the delivery.
Upon returning to my room from Epcot, I noticed my groceries weren't delivered to my room (on all my other trips, they have always been in my room when I returned). I went to luggage services to check for my delivery and they had no record of it (I went through 4 pages of deliveries they had for the day). I ended up going in the back room of luggage services and ended up finding my package on the shelf. The driver apparently went to the back room, left the package on the shelf without checking it with staff. Best part of it was, they left milk and yogurt out on the shelf to go bad instead of putting it into the refrigerator.
I ended up calling instacart a second time to complain about the problem; they put an order through on their end to replace the perishables (which they said they couldn't do earlier). This delivery was scheduled for the next day.
Fast forward 24 hours, I get back to the hotel expecting the milk and yogurt to be put in my fridge in my room. When I get to the room, there is nothing. I walk back to luggage services, they have no record of a delivery for me. Once again I walked into the back room with hotel staff to search for my package. This time I find it in the fridge, but it's missing one of the items (yogurt tubes for kids). For second time in 2 days the driver just put the food in the back room room without checking it in with staff. When they cancelled my original order they told me they had to have approval to hand over the groceries, but for 2 deliveries they just left them on a shelf and expected me to go back there and find them...
I called instacart for a third time to either get a them to deliver the yogurt or at least a refund for the item they didn't delivery. They claimed they can't find the item in my order, despite the fact it's on the receipt in my email and was under my previous order option via the app. After trying to get it straightened out for 15 minutes, I just gave up and told them it's not worth my time and just ate the cost.
Overall, I probably wasted 2.5 hours between waiting at luggage services, making 3 phones, and re-ordering items. I'll happily pay a little more with Garden Grocer to get that time back to enjoy my vacation with the kids.
First and last time using Instacart. Too long to give all the details but aside from the hassles listed above...Do you happen to have the Instacart phone number you can supply me? THANKS
I am already regretting ordering with them as the prices of items showed correctly in my cart yet now in my order confirmation are higher. Some even double as they are listed as buy 1 get 1.
The kicker is the grand total (not counting fees) doesn't match either price.
The "email" contact us form will not send because the "description" line will not save an input so I keep getting an error saying it is required. Basically for the time spent trying to make sure the order is corr cut and the items are going to be priced correctly hasn't been worth the savings of just using GG and I'm half a second away from cancelli g the order and going back to GG
We had a similar experience recently with Prime Now at the POP. Ease of ordering, prices and quality of food was very good but tracking down the packages was hit or miss. We had a couple families using Prime Now and a total of 5 orders. One order had alcohol so no issue because we had to meet the driver to sign for the delivery. Only 1 of the other orders was delivered to the room (it had a Noon-2pm delivery). The other 3 were never logged onto a sheet with Bell Services and "lost". All of these orders had a 8-10pm delivery window and were getting placed on a cart just inside the Bell Service area. Fortunately we went right down to get the delivery after the notification text. The orders contained perishables and were not placed in refrigerators nor was there any indication on the outside of the bags they contained such items. After the 2nd time, we learned to just ask Bell Services to check this cart area and packages were quickly found. It seems like there is a disconnect between the delivery and bell services (maybe certain drivers?). The cart is in their back room and I think they eventually get to these packages but they don't open the bags so perishables would be a big concern.I used instacart for my most recent trip and it was a complete disaster. I have used Garden Grocer in the past and regret making the switch.
For second time in 2 days the driver just put the food in the back room room without checking it in with staff.