Great Member Services Experience

[gdrj]

Just wanted to share with board some positive news about MS. I think sometimes we go round and round on the board when a solution can be found quickly talking to MS. There tends to be complaining on some threads and no solution.

I had to call MS to assist with making changes to a resv. I had to have them combine part of a reservation, split part off (so I could easily change the back end if wait list on front end opens up). They also moved points around so I will be using points for one vacation (that is not 100% firm) to this UY so they are still bankable. They also assisted with waitlist adjustments and adding notes to reservation and wait list. This was also all done with 2 separate contracts. Due to the backend of the reservation being 7 months plus 1 day, I had to call back the next day to finish some parts of my request.

When on the phone I explained what I needed to do, and they knew exactly what needed to be done. I saw the changes show up immediately online when I refreshed the page while I was still on the phone. I called mid afternoon and mid morning, had no wait on one call and less than 5 minutes on the other.

I spoke with two different agents and would be happy to have them assist me again. I have already let MS know of the excellent service,

 

[disneynutz]

Not to be a downer, so they did the job that we pay them to do. Should we expect less or expect more?

 

[kniquy]

Not to be a downer, so they did the job that we pay them to do. Should we expect less or expect more?

I think with all the negative stories we hear on this forum she was trying to show that some people do have positive experiences and yes aside from them being paid to do their job sometimes you encounter someone who makes dealing with MS a more than pleasant experience.

As a new member this is very nice to hear.

 

[beer dave]

I think with all the negative stories we hear on this forum she was trying to show that some people do have positive experiences and yes aside from them being paid to do their job sometimes you encounter someone who makes dealing with MS a more than pleasant experience.

As a new member this is very nice to hear.

As a long time member it is nice to hear. Thanks.

 

[jekjones1558]

Thanks for posting, OP. I almost always get terrific service from MS. Shame on me for not giving kudos as you have done. The ins and outs of DVC can be complicated so it is pretty amazing that there are so many wonderful CMs at MS who get it right.

 

[gdrj]

Just wanted to share with board some positive news about MS. I think sometimes we go round and round on the board when a solution can be found quickly talking to MS. There tends to be complaining on some threads and no solution.

,

Not to be a downer, so they did the job that we pay them to do. Should we expect less or expect more?

As I was saying...There tends to be complaining on some threads .... hmmm I can't seem to put my finger on an example!

 

[jdkdorn]

I understand what disneynutz was saying, not to downplay your experience. We have all started to celebrate good service lately when in fact we should expect good service, report bad service and celebrate the service that goes above and beyond. As a long time owner we used to get above and beyond all the time, then it went to good all the time now it is hit or miss most of the time. We need to stop celebrating when we get what we pay for and celebrate the unique.