OH MY DEAR *@# WOW!!!! Have any of you gone and made reservations through grayline tours for a day trip!!!! I had 2 simple questions for Grayline and before I booked so I knew what I was getting into, and the SNOTTY ATTITUDE that I got from the people that worked there was appauling. I hung up on several different people because of their rudeness. They were literally screaming at me as I was politely trying to explain my questions and concerns saying "I DONT HAVE TIME FOR THIS, GET TO YOUR DAMN QUESTION". I hung up on the first 2 because of the swearing, and then I called back to request someone above them and they said there was no one. As I demanded again then they hung up on me. Do I want to give this company my money HELL NO!!!!! I am changing my transportation plans all together. I am definately renting a car, because there is NO WAY that Grayline deserves my money.... Just thought I would let everyone know before anyone calls and reserves just so you know what to expect.