Gold to Platiunum upgrade on phone possible now-just did it!

Lisa75

DIS Veteran
Joined
Jan 21, 2009
They said it was fairly new and I have not seen it here so thought I'd share. We have already activated Gold passes but are coming at Christmas and with my Fast Pass date approaching I was thinking of all sorts of ways to be able to make them up to and including flying in and out myself one day-same day to handle it.

I called Passholder services who gave me the number for ticketing. They did it over the phone-already activated and used renewal Gold's with February and August 2020 expirations upgraded to Platinum for $181 per person.

Hope this helps someone.
 
  • Chovy

    Earning My Ears
    Joined
    Jun 5, 2015
    Ok- so the CM I spoke to at ticketing said they can't do it. Now I'm trying passholder services.
     

    Chovy

    Earning My Ears
    Joined
    Jun 5, 2015
    Passholder people were able to help through ticketing- I had a bad CM the first go around. Thank you!
     

    Lisa75

    DIS Veteran
    Joined
    Jan 21, 2009
    Glad to hear it helped you! And no we don’t live in Florida (2 1/2 hour flight away) so this helped tremendously.
     

    vinmar4

    Mouseketeer
    Joined
    May 26, 2010
    Good morning,
    so do you think this can be done to upgrade regular tickets to Gold AP before leaving DW during our Christmas trip?
     

    Sandisw

    Moderator
    Moderator
    Joined
    Nov 15, 2008
    Good morning,
    so do you think this can be done to upgrade regular tickets to Gold AP before leaving DW during our Christmas trip?
    Guest relations at the park can upgrade tickets to Gold pass while you are there. I do not believe MS has the ability to upgrade tickets that have been used, That has to be done in person,

    I just upgraded the other day my 5 day pass I got at UT to Gold AP. And the CM bridged it for me to gate price without my having to go in first. I had decided not to worry about it as it would have been a hassle so when he said he did it for me, I was excited that I got to keep the discount of about $40!
     

    vinmar4

    Mouseketeer
    Joined
    May 26, 2010
    Guest relations at the park can upgrade tickets to Gold pass while you are there. I do not believe MS has the ability to upgrade tickets that have been used, That has to be done in person,

    I just upgraded the other day my 5 day pass I got at UT to Gold AP. And the CM bridged it for me to gate price without my having to go in first. I had decided not to worry about it as it would have been a hassle so when he said he did it for me, I was excited that I got to keep the discount of about $40!

    OK, good for you!
    that's what I was thinking , we will upgrade after the last day that we go to the parks, we will have still an extra day left
    thank you !
     

    Sandisw

    Moderator
    Moderator
    Joined
    Nov 15, 2008
    OK, good for you!
    that's what I was thinking , we will upgrade after the last day that we go to the parks, we will have still an extra day left
    thank you !
    Yes, just be sure you do it before all days are used up!
     

    CarolynFH

    DIS Veteran
    Joined
    Jan 5, 2000
    Guest relations at the park can upgrade tickets to Gold pass while you are there. I do not believe MS has the ability to upgrade tickets that have been used, That has to be done in person,

    I just upgraded the other day my 5 day pass I got at UT to Gold AP. And the CM bridged it for me to gate price without my having to go in first. I had decided not to worry about it as it would have been a hassle so when he said he did it for me, I was excited that I got to keep the discount of about $40!
    Per the Ticket sticky on the Theme Parks board, It’s no longer necessary to enter a park before upgrading a ticket to an AP. So if you know when you arrive that you want to upgrade, and none of your planned park days would be blocked out on that AP, you can go to any ticket booth or GR to upgrade. That way you can enjoy the AP benefits (discounts and Memory Maker) right away.
     

    Sandisw

    Moderator
    Moderator
    Joined
    Nov 15, 2008
    Per the Ticket sticky on the Theme Parks board, It’s no longer necessary to enter a park before upgrading a ticket to an AP. So if you know when you arrive that you want to upgrade, and none of your planned park days would be blocked out on that AP, you can go to any ticket booth or GR to upgrade. That way you can enjoy the AP benefits (discounts and Memory Maker) right away.
    I knew I could upgrade, just didn’t expect them to bridge it to gate price as the last time I went, it had to be used first to get that feature.

    Good to know they no longer make you use a discounted ticket first to keep the savings!
     

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