Genie Updated for International Guests…Tip Board Working

[scrappinginontario]

Yay!!!! For the first time since Genie was introduced I can see the tip board! It was broken for people living outside the US.

Are other Canadians or UK visitors able to see the tip board?

 

[Griffin11]

I'm still getting the "something went wrong" error message (in Canada).

 

[hcortesis]

Are other Canadians or UK visitors able to see the tip board?

Yes

 

[Sunelis]

Still broken for me. :-( But good if they're working to fix it.

 

[itf]

Nope, "Something went wrong" still here in UK. And it still doesn't believe I've got tickets. Except sometimes when it does. Then it goes back to not doing again. *slow handclap for Disney IT*

 

[Sunelis]

For those that are able to see the Tip Board from outside the US. Is your app version still 7.0 build 20211012.1?

 

[itf]

For those that are able to see the Tip Board from outside the US. Is your app version still 7.0 build 20211012.1?

And also Android or iOS, maybe one got updated the other didn't yet? I'm on iOS and can't.

 

[scrappinginontario]

For those that are able to see the Tip Board from outside the US. Is your app version still 7.0 build 20211012.1?

Mine is working in Ontario, Canada although the version I'm seeing is 20211011.1

It's new today that it's working so hopefully a fix is coming to all soon.

And also Android or iOS, maybe one got updated the other didn't yet? I'm on iOS and can't.

I'm using iOS as I have an iPhone 10.

I didn't have to do any updates. Just opened the app as I have each morning and today was surprised when suddenly the tip board was there rather than the error I've received for the past 8 days.

 

[Sunelis]

I'm on a Google Pixel 4a - Running Android 12.

 

[TropicalDIS]

Canadian here, and yes the tip board is working!

 

[CJK]

Anyone in Canada, with an Android, able to see the tip board yet? Still not working for me.

 

[Honeypot]

Yay!!!! For the first time since Genie was introduced I can see the tip board! It was broken for people living outside the US.

Are other Canadians or UK visitors able to see the tip board?

View attachment 616760

Yes! I am in Canada and can finally see it. Thanks for the heads up!

 

[isabellea]

Also works for me ( And iPhone 12Pro).

 

[scrappinginontario]

I received an email from Disney World App Support just now advising that they believe the issue is now resolved.

Hi xxx,

Thank you for your patience with the troubles you're having with Disney Genie. We believe this issue is now resolved. Please try again and if you are still experiencing any issues, please reply to let us know.

Thanks again, and have a magical day!

Donald Traeger
Digital Support
Digital Guest Experience

I replied that I can view it but that others are still unable to see it and that it's a combination of both iOS and Android users. I included a link to this thread and the other thread in the Canadians board.

So glad to know they're working on it and hopefully the reply sent indicating it's still not working for all will encourage them to continue working on a resolution.

If anyone who is still having problems gets a fix, can you please report it here? Thanks!

 

[CJK]

Responded on the other thread, but no success yet. I'll try uninstalling and installing again - one last time.

 

[Centopar]

Not working for me in the UK yet, but I live in hope!

 

[bavarian princess]

Not (yet) working for me in Germany!

 

[scrappinginontario]

Responded on the other thread, but no success yet. I'll try uninstalling and installing again - one last time.

Not working for me in the UK yet, but I live in hope!

Not (yet) working for me in Germany!

Hopefully soon! I received a second email from Disney IT once I responded that some are still facing challenges. Sounds like they still working on it and hopefully yours will work quickly too!

Good morning,

Thank you for letting us know and I'm glad that it's finally working for you! Our tech teams are still finalizing some other fixes so we hope that any other Guests' challenges will be resolved soon.

 

[Rowlf the Dog]

Not working for me in Germany, Samsung S20 - Android 11

 

[CJK]

Still didn't work for me in Canada, but it works now that I am in Florida (Android).