We booked a suite at the GCH for a very special birthday trip coming up. When I booked it, I asked if it included concierge. I was told no, that you can only request it the day of check in. The CM explained that you can book a regular room that is club level, which costs less than a suite, and get concierge, but that you can't book concierge with a suite ahead of time....only day of check in. Then, it would cost about 225.00 more a night. So help me understand this....a non-suite club level room that already costs less, includes concierge, and a suite that costs more doesn't come with concierge and they are going to charge 225.00 more a night upon checkin if they have capacity to add more to concierge??
Is that correct?? It doesn't make sense to me....
I was hoping to add that little extra magic to our visit because of the nature of the trip, but they burst my bubble with this policy.
Is that correct?? It doesn't make sense to me....
I was hoping to add that little extra magic to our visit because of the nature of the trip, but they burst my bubble with this policy.