Q. Do I have to be present in my room for the delivery?
A. For most hotel & resort guests, you DO NOT have to be in your room at the time of delivery, unless it is a COD order. Your groceries will be waiting for you at the "bell services/luggage room". Just call bell services and they will deliver them to your room when you arrive.
Q. Will my cold and frozen items (perishables) be in the same condition when I
receive them?
A. Yes, most hotels have a refrigerator and freezer to store your perishables. They will be logged-in under your last name at bell services/luggage room. Just stop by or call bell services when you arrive, and they will arrange the delivery to your room. If you are not staying in a Disney hotel, we recommend calling your hotel in advance to discuss and understand their delivery policies, procedures and to find out if they have a refrigerator/ freezer to store your perishables.
NOTE: All Disney Resorts have refrigerators and freezers in their luggage rooms to store your perishables until you arrive. The "Value" and "Moderate" resorts typically have small refrigerators (1.7 cu. ft.) for your room use, therefore we recommend 1/2 gallons of milk versus 1 gallon containers. Sizes of refrigerator/freezers vary by "Deluxe" resort. We recommend calling the resort for details on the available size for your room. Disney Vacation Club Villas (1, 2 and 3 bedroom units) have full size refrigerators and freezers. Feel free to order all the perishables needed for your family's stay.