I was there this morning at rope drop, and as soon as it did, the line was out the door and part way up the bridge towards the entrance. By the time I left the park an hour later, it was over the bridge and starting down the hill on the other side. Based on how slowly the line looked to be moving, I'd guess it was about an hour long at that point. Having health issues that making standing for long periods extremely difficult, I chose not to wait in the line, and instead went to Guest Services to express my concerns. After waiting too long there, I chose to leave the park altogether. It was not the best day of customer service I've had at WDW.
What really bothered me though, is that this is only the second or third Passholder event I can remember seeing listed on the website at all this year (though I only check about once a month), and this is what they deliver? Waiting an hour or more in line to get a $10 item for free is a "privilege"? I'd much rather have more ToT nights or EE nights, or maybe an EMH night once a month. This was very disappointing, almost to the point of being insulting.
ymmv
