We have booked with them several times and never had a problem. The properties have all been in very good condition and are as advertised. Cleaning has always been top notch, too. And if they needed to enter the unit for any reason, we were always notified in advance. One time when they needed to enter the unit we forgot to set the alarm. They left a nice note to ask us to do so and tell us that they had set it on their way out.
Have a great trip!