This was our first time using a van service. Guess I misunderstood the part about assistance with luggage. Our driver called a Skycap to help with the luggage. Was that the assistance? In addition to tipping the van driver, we had to tip the Skycap too. When you have 7 people and 12 suitcases, these tips add up!! We had also requested a grocery stop. The driver said the grocery stores had closed. I find it hard to believe that in Orlando there are no grocery stores open at 10 PM! On our return trip, I had requsted to be picked up at 6 PM. Our van arrived around 7 PM. We made it in plenty of time but that was not the point. I think I'll use a rental van next time.