I was really hoping to give a good review of FL tours.
But, my overall experience was bad and I would not recommend them to others on this board.
I read good things about them here, so I booked them for my May 9-16 trip. These are the things I want to share with all of you who are planning.
Online reservations- worked fine
I called Andy late the night before since I did not get my promised confirmation e-mail or phone call. He assured me they would be at the airport on time.
Arrival at airport- no driver at baggage claim. I called and Andy tells me the driver is in the airport at another baggage area. He arrives shortly and states "You told me the wrong flight number!"
Maybe Andy told him the wrong flight number, but I was at the right one. So we get off on a bad foot.
No help with luggage at airport. Does not introduce himself and walks ahead of my family, talking to someone else on the cell phone the entire time.
Delta lost one of our bags and the driver acts annoyed that we need to arrange for Delta to deliver it to hotel. Driver paces and talks on cell phone.
Limo-- clean, air fresheners in ash tray way to strong, Hot!!!
Asked driver 2 times to please turn on air conditioner, we are now cooking in the back. No Movie in TV/VCR. Doesn't even pick up an TV channels. Side pockets have cola in them, but not cold. Driver does not offer any information about grocery stop, so I ask , he says he can stop at Goodings. I told him fine since I have cost him time w/ the lost baggage.
Driver does help with unloading bags at Dolphin.
Paid in cash. Included 20% tip for entire 3 parts of trip. No receipt offered. I ask. Driver writes receipt on back of business card and signs it. Confirms transfer to Hard Rock Hotel in 4 days.
I called the night before transfer, spoke with Andy again, very polite.
Picked up in van for transfer as requested, on time, clean van.
Driver does not speak until I introduce myself and ask his name.
Lets bellman at Hard Rock remove our luggage. Smiles and waits for tip. Explained the 20% tip I had already given in advance. Doesn't say a word.....gets in van and drives away.
Yes, I felt bad. But 20% was already included. There was nothing special here to warrant paying him more.
Final leg....Andy called the Hard Rock the night before and left message to confirm pick-up time.
Picked up on time the next am. Again, limo is clean but not inviting. No drinks offered, hot soda in side pockets . No movie and TV doesn't get anything else. Did not feel bad at this point for not giving anymore money away.
Final cost 276.00
Lessons learned: priceless
I will not do business with them again.
Just my opinion, maybe yours will be better.
Belle RN
But, my overall experience was bad and I would not recommend them to others on this board.
I read good things about them here, so I booked them for my May 9-16 trip. These are the things I want to share with all of you who are planning.
Online reservations- worked fine
I called Andy late the night before since I did not get my promised confirmation e-mail or phone call. He assured me they would be at the airport on time.
Arrival at airport- no driver at baggage claim. I called and Andy tells me the driver is in the airport at another baggage area. He arrives shortly and states "You told me the wrong flight number!"
Maybe Andy told him the wrong flight number, but I was at the right one. So we get off on a bad foot.
No help with luggage at airport. Does not introduce himself and walks ahead of my family, talking to someone else on the cell phone the entire time.
Delta lost one of our bags and the driver acts annoyed that we need to arrange for Delta to deliver it to hotel. Driver paces and talks on cell phone.
Limo-- clean, air fresheners in ash tray way to strong, Hot!!!
Asked driver 2 times to please turn on air conditioner, we are now cooking in the back. No Movie in TV/VCR. Doesn't even pick up an TV channels. Side pockets have cola in them, but not cold. Driver does not offer any information about grocery stop, so I ask , he says he can stop at Goodings. I told him fine since I have cost him time w/ the lost baggage.
Driver does help with unloading bags at Dolphin.
Paid in cash. Included 20% tip for entire 3 parts of trip. No receipt offered. I ask. Driver writes receipt on back of business card and signs it. Confirms transfer to Hard Rock Hotel in 4 days.
I called the night before transfer, spoke with Andy again, very polite.
Picked up in van for transfer as requested, on time, clean van.
Driver does not speak until I introduce myself and ask his name.
Lets bellman at Hard Rock remove our luggage. Smiles and waits for tip. Explained the 20% tip I had already given in advance. Doesn't say a word.....gets in van and drives away.
Yes, I felt bad. But 20% was already included. There was nothing special here to warrant paying him more.
Final leg....Andy called the Hard Rock the night before and left message to confirm pick-up time.
Picked up on time the next am. Again, limo is clean but not inviting. No drinks offered, hot soda in side pockets . No movie and TV doesn't get anything else. Did not feel bad at this point for not giving anymore money away.
Final cost 276.00
Lessons learned: priceless
I will not do business with them again.
Just my opinion, maybe yours will be better.
Belle RN
Do you have to pay cash?
