I spent last night and part of today trying to clean stuff off my son's brand new computer. I can't remember if that is one of the things I dealt with or not. Have you tried to remove it from the start up menu? From Start, go to run, type in msconfig, go to the start up tab and see if it is in there. If it is selected, deselect and see if you can restart then. I'm probably the last person someone should take computer advice from, but Dell supposrt told me I could deselect everything except the system tray and then add back selected items I wanted.