First neutral feedback!

[mep319]

I just started ebaying about 3 mos ago and was initially nervous about feedback..all going well 141 positives and then I get a neutral about a pair of DDs sneakers that were worn only a few times....and were washed prior to posting. She waits 2 1/2 mos to leave feedback and then states..."Not as described, very dirty, had to throw them away!" I'm soooo mad..... you can tell by the pictures that they are like new........ Of course I already left feedback so I can't do anything....I'm soooooo angry b/c it is so untrue! Is there anything I can do?????....I left a response to her feedback that she never contacted me with a problem and that the sneakers were as described and VERY CLEAN! I also emailed her basically the same thing. Thanks for listening and letting me vent!!

 

[4greatboys]

Isnt there a place that you can reply to that feedback?? I have never done it but I have seen it on some. I would do that, just to have your side out there. Most will read both to see more of what happened.

 

[mep319]

Yeah I did....just said "Never contacted with a problem. Sneakers as described and VERY CLEAN" They don't give you much room... It just makes me so mad b/c if you pull up the pictures you can see they are like new....I just don't get it! I won't be leaving any more feedback until I get feedback...that certainly was a lesson to be learned!

 

[AdventurerKat]

Sometimes people just do that kind of stuff. The only negative feedback I have is from someone who didn't verify something before bidding and then decided not to pay and THEN left negative feedback. I also got a neutral I believe from someone complaining I did not combine shipping. I had about 30+ items going out within a week or so. If this guy had reminded me, or said ANYTHING about it, I would have happily done so as I always do.

Some people just like to complain. If you have several other positives, most people won't pay much attention because they know that. And, as you said, it was neutral, which isn't as bad as negative.

 

[mad4themouse]

My one and only negative came from someone who's $1.75 book got delayed when it was sent via media mail. She emailed me about it and even before I could get an answer from the PO, she left the negative.

She was new to Half.com/eBay and obviously had no idea how hurtful that could have been to a new seller.

Fortunately, it hasn't had a negative impact on my sales. I simply responded that the item was located by the PO and was confirmed as delivered two days later.

 

[MermaidsMom]

GRRRR! I had someone who gave me a complaint without even contacting me to ask about the issue!!! I was so upset that I emailed them and asked that since they didn't allow me the chance to make it OK could they please remove the feedback when I solved their issue. It was over an $1.50 item. They wrote me back and stated they didn't know how this process worked and withdrew the rating but their comments remain there. So I am back to 100% positive. Their issue was so incredibly petty that it's hard to believe they took the time to give feedback at all. I think that some people just don't understand the process and that they are dealing with real people and not a giant corporation.

 

[kleubanks]

Don't mean to sound snooty but doesn't neutral mean...neutral; not good not bad. Heaven forbid you ever receive negative feedback!

 

[mep319]

I know it is neutral but their comments certainly weren't. And they were perfect her comment is completely a LIE...my daughter literally worn them maybe a dozen times...and they were washed and completely clean. I mean look at the picture... item # 3456247963 ...it just burns me up. And if she was that upset why wait 2 1/2 mos to respond. Of course she hasn't responded to my email.

 

[CheapMom]

Nuetral with a damaging comment is pretty bad- a potential buyer will view it as neg

 

[Aliisa]

No, I understand exaclty what you mean, nuetral means they were not happy with something, and anyone viewing your feedback knows that. Its especially upsetting when its undeserved! If I were to leave a nuetral or negative it would only be after I trying to work things out with the buyer/seller with no luck. The good thing is that it won't effect your feedback %.
I have 1 neutral from a woman who claims she never bid on my auction and threatend to sue me I just let it go and then she left me a neutral!! If she never bid she shouldn't be able to leave feedback!! It was obvious to anyone looking at her comment but it still urked me. Its been over a year now so I don't have to look at the "1 nuetral comment" anymore, and I still have 100% rating.
There is really nothing you can do. There are some people you just can't make happy- most buyers know that. I buy a lot on eBay and 1 or 2 nuetral comments, even negative wouldn't prevent me from buying from you if most comments were positve- which they are. So just take a deep breath and let it go. Most of us have been there. Welcome to eBay

 

[DMRick]

Don't mean to sound snooty but doesn't neutral mean...neutral; not good not bad. Heaven forbid you ever receive negative feedback!

Doesn't matter..the first one of either hurts a perfect feedback, and our feelings, even if it's not true. I don't even like getting a positive with a bad remark. Tell me first..give me a chance to "fix" what might be wrong (in the case I'm talking about, for me, it was a accident in shipping..nothing I could do about it, but I'd be happy to replace the item..never heard from her even though I stated that).

My one and only nuetral was because of the box I sent the item in..they didn't like that it said Kmart. I told them, if only they had said something, I would have offered to have them return it and I would swap out the box lol.

Sell lots of stuff, get it to scroll righ toff the page, then it won't hurt as much. You won't have to look at it.

 

[maggiew]

Since it was 2 months later, could she have possibly gotten your auction confused with another one??

Maggie

 

[mep319]

That is what I am thinking...but she won't respond to my email and I certainly don't want to harrass her. I'm having a bad ebay day...I'm selling some of my DH sports jersey ....and now I have one guy accusing me of selling a fake! Which it is not....at first I tried to defend myself but I finally just told him if he doesn't stop sending me emails I'll report him to ebay........sometimes I wonder if it is worth it! Between working full time & the house, DD, DH...and this....the extra aggrevation is tough...I guess overall it has been pretty painless.....but today has been really tough! Thanks for listening....I appreciate it!!

 

[TIGGERSMOM]

I know how you feel. I got my first neutral the other day. It was not the fact is was left it was the lack of courtesy to inform me of any problem.

I blocked this buyer, I do not want to deal with people who cannot be communicative. Whether I could rectify it or not, if you can't deal with a problem then I don't need your business.

 

[cyndibelle]

gotta love those folks who ruin your feedback over those little things that arent even true..same thing happend to me..i sold a coach purse on line....person got it...didnt even email me and she said it was fake..HELLLOOOOOO...i think i am gonna know if i bought a fake coach purse or not...good lord..i mean someone slamming you and saying something is fake is really bad..that just makes all your credit go down the toilet..thank god no one took it to heart cause i have kept on selling and no one has been deterred..well at least i dont think they have...that has been quite awhile ago............ohhh just thinkin about it makes me mad!!!

 

[floridagirrl2]

Originally posted by kleubanks
Don't mean to sound snooty but doesn't neutral mean...neutral; not good not bad. Heaven forbid you ever receive negative feedback!

Nope! There is nothing "neutral" about neutral feedback on Ebay! But you have to buy or sell on Ebay regularly to realize that--I know when I was new to Ebay I left a few neutrals that REALLY ticked people off--I didn't know better. I rarely, rarely leave neutrals anymore--if I feel neutral about the transaction, I don't leave feedback at all. That's generally how people handle "neutral" situations on Ebay.

 

[kleubanks]

If people aren't free to leave neutral or negative feedback, what's the point of having a feedback system???? Let's all put happy stars on everything!
There are always going to be jerks in the world especially in an anonymous system like E-Bay. If you don't like dealing with that type of system, sell your stuff in consignment, garage or other face to face methods. Who needs the ulcers if it irks you that much when irrational people write irrational stuff!!

 

[mep319]

The reason?? Well for the most part it is like these boards...most folks are nice and reasonable. It is interesting to talk to folks across the counrty and even across the world. It is usually painless and you get a great deal more money than you would at a consignment or yardsale.

There are moments that just sent you off. I think if I wasn't employed full time outside the home I'd have a bit more patience (well maybe!).. it is an extra thing I do. I tend to take it personally....I know I shouldn't. Sometimes I wish ebay would audit the negative/neutral comments on some level b/c some folks are just #$@#$%! If you have a negative expereince....than of course you should say such but only after you take the proper steps. Did you contact the person to resolve the issue...were YOU reasonable. Is it true? I've seen negative/neutral for "well great item but wish I would have gotten it sooner" What is that!!??? Totally unfair to the seller...I mean I purchases a pair of Gap jeans...when I got them the label stated Gap Outlet...was that in the auction? no...but I gave the seller the benefit of explaining by contact her by email...they cost me $8.00 totalw/ shipping and figured it wasn't worth posting a neg or even returning...I kept them...wear them and I see she now states it they are from the outlet. A learning experience for both of us. She was kind and I really believe she didn't understand initally why it was important to say that in the auction...Again me venting...sorry!

But anyway...this is my funding for my DD & my "girls" only vacation in June....and you know what....she is worth all the aggrevation in the world!

Thanks again for commiserating with me!! You guys are great!

 

[kilee]

It will pass. I was worried sick when I got my first negative (never had a neutral). I thought nobody was going to buy from me again. It was left by a NPB too!! Needless to say, nobody ever asked and I didn't notice any difference in sales. Then I got the 2nd one almost 3 weeks later. I couldn't believe it. This one claimed an item I sent was damaged. Only this is the first I heard about it, and they didn't respond to my emails afterwards, trying to straighten it out. Those are the only 2 I had. Once again, neither ended my ebay selling. I never had anyone ever ask about them either. So don't let it worry you to much.

 

[disneygals]

I would be VERY annoyed, too. But as a buyer, I overlook a couple of negatives. I figure there are enough people that could never be satisfied. I notice that many times the people that leave negative feedback are no longer registered or have a low number of feedbacks themselves (so are too new to ebay to get it.)