FastPass+ FAQ — SERVICE SUSPENDED UNTIL FURTHER NOTICE

[Cluelyss]

You must have tickets linked to your MDE and then the FP booking window will open. If you can purchase ahead of time and link the vouchers to your MDE, you'll be able to book FPs. Hope it works out!

And at SOG, the window will be 30 days instead of 60

 

[DVC4US]

We are going down in September and staying with my brother in his dvc. We are purchasing our tickets at the shades of green resort when we arrive. Does this mean I can't book fp+ reservations until I get to our resort? I can't purchase tickets from sog until we arrive.

What kind of ticket are you purchasing from SOG? If you are doing the Salute tickets(special 4 day) you can get them at your local ITT office or you can order them online from SOG.

If you are staying onsite(DVC) and you have tickets linked to your MDE account you can book FPs at 60 days.

 

[marciemi]

Thank you! I did ask if they were using the "+" and they all said yes (3 different parties that I talked to), but I definitely don't rule out user error!

Okay @Cluelyss & @hiroMYhero - I tried it yet again today at Epcot. While I suppose it's possible that it only works for me through some kind of glitch, I did test it with two different sets of AP's, so two groups of 2. For the first group I booked:

905 Pixar Film
1005 Turtle Talk
1210 Test Track

We arrived at the park around 12:30 and went right to TT. As soon as we scanned, I used the same process I had used in the past (Using +, ignoring the "you can only have one of these a day") and was able to get Illuminations for those 2 people.

For the other group of 2 I had:

1255 Pixar Film
155 Figment
300 Frozen (yes, shockingly, I was able to get FPP's for FEA when I chose them yesterday afternoon!)

We didn't ride any of the Tier 2's (or tap them) - actually spent the entire time playing Pokemon Go around Epcot and ate lunch at Electric Umbrella while waiting out the pouring rain. We rode Frozen right at 3. I tried to get another Tier 1 for those 2 people but there were none left. However, I was able to use "Change Party" to transfer my Illuminations (Tier 1) FPP from the first 2 people to the second 2 people (so it did let them get another Tier 1 since their two Tier 2's had expired but were not used). I then went in and cancelled Illuminations for them as well (since we left by about 4pm).

I do have some screen shots but they're really no different than what I've done before. If it's a glitch, then it's a glitch for 4 members of my family, not just me. If we go to HS this weekend I'll try one more time!

 

[hiroMYhero]

Okay @Cluelyss & @hiroMYhero - I tried it yet again today at Epcot. While I suppose it's possible that it only works for me through some kind of glitch, I did test it with two different sets of AP's, so two groups of 2. For the first group I booked:

905 Pixar Film
1005 Turtle Talk
1210 Test Track

We arrived at the park around 12:30 and went right to TT. As soon as we scanned, I used the same process I had used in the past (Using +, ignoring the "you can only have one of these a day") and was able to get Illuminations for those 2 people.

For the other group of 2 I had:

1255 Pixar Film
155 Figment
300 Frozen (yes, shockingly, I was able to get FPP's for FEA when I chose them yesterday afternoon!)

We didn't ride any of the Tier 2's (or tap them) - actually spent the entire time playing Pokemon Go around Epcot and ate lunch at Electric Umbrella while waiting out the pouring rain. We rode Frozen right at 3. I tried to get another Tier 1 for those 2 people but there were none left. However, I was able to use "Change Party" to transfer my Illuminations (Tier 1) FPP from the first 2 people to the second 2 people (so it did let them get another Tier 1 since their two Tier 2's had expired but were not used). I then went in and cancelled Illuminations for them as well (since we left by about 4pm).

I do have some screen shots but they're really no different than what I've done before. If it's a glitch, then it's a glitch for 4 members of my family, not just me. If we go to HS this weekend I'll try one more time!

You may have the glitch that another AP had. Infinite number of FPs, booked in sets of 3, when in the park. The glitch was based on having ticket entitlements (AP) and less than the 7-day total of booked FPs.

The AP with this glitch said a number of APs that he knew also had the ability to continually book FPs.

But, after you have used 3, have you ever tried booking 3 for the same park, same day?

 

[marciemi]

You may have the glitch that another AP had. Infinite number of FPs, booked in sets of 3, when in the park. The glitch was based on having ticket entitlements (AP) and less than the 7-day total of booked FPs.

The AP with this glitch said a number or APs that he knew also had the ability to continually book FPs.

But, after you have used 3, have you ever tried booking 3 for the same park, same day?

I'm pretty sure I'm not able to book 3 more, whether at a kiosk or on my phone. I get the same "Some members of your party are eligible for another FPP" message that I do with anyone and can then book one. Then I get the Same Day shaded out on the bottom with, Different Day or View My Selection available to select. I can't say I've tried to start from the beginning with the + for that day to see if I got 3 more instead of one but I'm pretty sure no. I'll try that the next time I have 3 FPP's at a park. But I don't think that's the issue here. I really think it's how people are going in to book that second Tier 1. I could try it sometime with some of my SDFP cards but that would be hard to book and allow to pass and still get the Tier 1 in time to get another Tier 1. I'll let you know if I do!

 

[hiroMYhero]

I'm pretty sure I'm not able to book 3 more, whether at a kiosk or on my phone. I get the same "Some members of your party are eligible for another FPP" message that I do with anyone and can then book one. Then I get the Same Day shaded out on the bottom with, Different Day or View My Selection available to select. I can't say I've tried to start from the beginning with the + for that day to see if I got 3 more instead of one but I'm pretty sure no. I'll try that the next time I have 3 FPP's at a park. But I don't think that's the issue here. I really think it's how people are going in to book that second Tier 1. I could try it sometime with some of my SDFP cards but that would be hard to book and allow to pass and still get the Tier 1 in time to get another Tier 1. I'll let you know if I do!

Sounds good. Maybe it has something to do with an AP. Perhaps @Cluelyss can ask if they had regular MYW tickets rather than an AP.

 

[Cluelyss]

Sounds good. Maybe it has something to do with an AP. Perhaps @Cluelyss can ask if they had regular MYW tickets rather than an AP.

Thanks for checking this again. Pretty sure the folks I talked to did NOT have AP, but will try to verify. That may be the difference.

 

[marciemi]

Thanks for checking this again. Pretty sure the folks I talked to did NOT have AP, but will try to verify. That may be the difference.

I don't have any MYW tickets so don't have a way to test that. We need to get someone else here reading to try some of these things but probably if they only have a few days in the park they don't want to take time to test. But hopefully someone who is trying the "let a 9 and 10am Tier 2 expire with an 11am Frozen to try for another Tier 1" will report back after their trip.

 

[Cluelyss]

I don't have any MYW tickets so don't have a way to test that. We need to get someone else here reading to try some of these things but probably if they only have a few days in the park they don't want to take time to test. But hopefully someone who is trying the "let a 9 and 10am Tier 2 expire with an 11am Frozen to try for another Tier 1" will report back after their trip.

I know it's a ways off, but I will be there to test in October. And DH and I have APs while the kids have regular tickets, so will be a good experiment as we can test both at once

 

[mandis77]

We plan on using Rider Swap a lot this trip, but just making sure you are still allowed to bring 3 people total back with you?

 

[hiroMYhero]

We plan on using Rider Swap a lot this trip, but just making sure you are still allowed to bring 3 people total back with you?

Yes, any 3 guests can ride on the Swap.

 

[mandis77]

Yes, any 3 guests can ride on the Swap.

perfect thank you!

 

[LMO429]

Sorry if the answer for this question is in an obvious place but I do not see it.

Tomorrow is my 60 day Booking window for Fast Pass Plus. I check in Oct 1st with my husband and son and on October 4th my mom checks in with my dad. When my window opens tomorrow will I be able to make all our fast pass plus reservations or would I have to wait until August 5th to book my moms choices because she check in a couple of days later???

 

[Cluelyss]

Sorry if the answer for this question is in an obvious place but I do not see it.

Tomorrow is my 60 day Booking window for Fast Pass Plus. I check in Oct 1st with my husband and son and on October 4th my mom checks in with my dad. When my window opens tomorrow will I be able to make all our fast pass plus reservations or would I have to wait until August 5th to book my moms choices because she check in a couple of days later???

Is your mom's reservation a package with tickets? If so, her window will not open until 60 days prior to her check in date. That's when her ticket media becomes "active."

 

[LMO429]

We are a group of 6. All on 3 different reservations. Can you change the party for everyone on a fast pass plus reservation or does the person who made the reservation have to stay on it???

So lets say a Frozen Fast Pass Plus is made for 3 people Mom, Dad, Son

can you change the party to Grandma, Grandpa and Daughter or would Mom have to stay on the fast pass since she is the one that made the reservation??

 

[hiroMYhero]

We are a group of 6. All on 3 different reservations. Can you change the party for everyone on a fast pass plus reservation or does the person who made the reservation have to stay on it???

So lets say a Frozen Fast Pass Plus is made for 3 people Mom, Dad, Son

can you change the party to Grandma, Grandpa and Daughter or would Mom have to stay on the fast pass since she is the one that made the reservation??

In your FP area of MDE, you can Select "Change Party" and change up your grouping. It doesn't matter who is in the group or who actually uses the FP when at the ride line. As long as there is a valid FP, any person can use it.

 

[Heartheocean]

At what time would a FP for a show expire? For example, Frozen Sing-Along. Our FP check in time is 4:00-4:15 for the 4:30 show. If we don't use the FP, would I be able to rebook it at 4:15, 4:30, or 5:00?

 

[Avery's mom]

I could use some advice about my MNSSHP tickets I just purchased. I set up phantoms in my MDE that I manage for the family. I purchased MNSSHP tickets and assigned them to my phantoms (which I can clearly see in MDE). However, when I go to make my FP+ selections for the party overlap period, MDE says that the phantoms don't have tickets. If I try to link the tickets manually, I get an error message that these tickets are already assigned.

Does anyone have any advice as to how to resolve this?

Edited to add - I just got off the phone with ticketing and they told me that MNSSHP tickets can not be used to prebook FP. The system sees that they are only 7p-12a tickets and cannot be used to make FP during the overlap. I know this is not the case - as I did this 2 years ago with no trouble. So, I could use some DIS help!

Thanks!

 

[marciemi]

At what time would a FP for a show expire? For example, Frozen Sing-Along. Our FP check in time is 4:00-4:15 for the 4:30 show. If we don't use the FP, would I be able to rebook it at 4:15, 4:30, or 5:00?

It would be the same difference between the following (and any subsequent) shows. So if the schedule shows shows every half hour (I'm not sure what the Frozen sing-along is), then the next possible FPP would be 4:30-4:45 for the 5:00 show. But if the next show isn't until 5:15, the FPP window would be 4:45-5. You should be able to find a schedule of shows on the Disney site, or just go in as if you were trying to modify that FPP now and see what other ones are available.

 

[Cluelyss]

At what time would a FP for a show expire? For example, Frozen Sing-Along. Our FP check in time is 4:00-4:15 for the 4:30 show. If we don't use the FP, would I be able to rebook it at 4:15, 4:30, or 5:00?

You can reschedule a FP any time if unused.