Excellent Call with MS this morning

[Memorymakerfor4]

I needed to purchase some one time points and dialed in at about 9:20. 24 minutes on hold, then sudden silence... after several seconds I could just barely hear a faint voice on the other end. It was really garbled and I couldn't understand her well, so she said she'd call me back. She did seconds later and said she had been having computer problems all morning. I was so happy she was able to do that instead of the call being dropped. Points bought and reservation booked in less than 5 minutes.

 

[Sandisw]

Great news! Let’s see if we get more reports with less wait times! It could mean updates have happened,

I have noticed more opportunities for chat as well!

 

[HappyDisneyWife]

It’s always good to hear the *great* experiences. Glad it all worked out well for you!

 

[stevevm]

I called in at 2:30 this afternoon and wait said approx 26 minutes...they picked up at 23 minutes...fixed my points in like 5 minutes.

I had banked points that were not used before my 2020 points that they fixed.

easy peezy

 

[Amyeliza]

I've talked to THREE member service cast members this week. All three calls were pretty good.

Call # 1 at 9 am was answered immediately. I was shocked.

Calls # 2 and # 3 in the afternoon were about a 35 minute wait. Cast member #2 was a member in training. I feel like if she had more experience, I wouldn't have had to call a third time. With that said, we all need to start somewhere!

*Updated: Call #4 just happened and I was put through directly, no wait. 6:30 pm on a Friday! EST*

 

[Memorymakerfor4]

I'm hoping that along with the DVC ticket deal done, and more CMs getting trained, things are looking up in this area.

 

[T-i-double-guh-er]

Called just a bit ago and the recording said wait time was 18 minutes, which was about the actual wait.

 

[maleficent8]

I just called at 6:30 tonight and was answered immediately. I was amazed. Great CM!

 

[Henwen88]

This is all wonderful news!!! I've been needing to call and dreading it, so happy to read this thread.

 

[APiratesLifeForMe2]

I called on Thursday and waited around 30 minutes to renew our gold passes. Was very pleased with that wait time!

 

[RoseGold]

Chat had to “put in a request” to combine my reservations. I almost got normal service!

Edit: WOW! My reservations were combined in less than 24 hours. Feels like it's 2019 around here.

 

[Bobb_o]

I called in on Monday to put in resort requests and I was told it would be a ~45 minute wait (can't remember exactly but it was 40+ minutes) and I just checked the entire call took 35 minutes so I probably waited 30.

While I would much prefer not having to wait that long (or wait at all) as long as it's not much longer than that I'm fine.

 

[CarolMN]

Now that the DVC ticket offer is over (you had to buy it by 5/2), I'm betting that wait times will return to more reasonable levels. We'll see.

 

[rickdeni]

I called 2 weeks ago and hung up after waiting 3 hours 39 minutes. Went online yesterday and got a "Chat" which solved my problem

 

[808blessing]

I just had MS recording say 7 mins which was right. Sounded like maybe a new person but she was so wonderful.

 

[TikiRob]

I've called a few times first thing in the morning or in the evening after 8 and never waited more than 20 minutes. They've been very helpful... except I have ONE unbankable point! Very annoying.

 

[Memorymakerfor4]

Chat seems to be readily available, and someone was able to help me right away this afternoon. Question answered in less than a minute. Last time I used it, about 6 months ago, it was available but I had a long wait.