Everything was wrong - Reservations and MDE (Fixed now)

[HayGanv2]

Background info: I was DVC from 2007-2017. Sold all my contracts for numerous reasons. Recently purchased a AKV contract and back in the system. Had my same MDE account for years with myself my boys and my mom listed. I've always seem to have 2 accounts under my name within MDE. We have taken other trips since 2017 with direct reservations or off-site with no problems with MDE. 3 of the 4 of us already have magic bands that we wanted to use for this trip.

I went into MDE to link my upcoming AKV reservation and make park reservations with recently purchased tickets. The linked reservation created entirely new people in my family & friends list - myself included (now I have 3 listings under my account in MDE.) What is the easiest way to get this fixed? I've tried calling both MDE support and Member Services but can never actually get to a real person to speak to (well, once last night after 30 minutes I did and she said she had to transfer me but tshe disconnected the call.)

It really can't be this difficult can it?

UPDATE: It is all fixed now. I gave up waiting on the line and selected to get a call back. It took abut 90 min for someone to call back but the CM awas able to fix everything for me. (She was super sweet & helpful and I did the survey to let them know how good she was.) For a company that is pushing for everything to go mobile, they really need to get their act together.

 

[Sandisw]

I have read that having more than one log in can create these types of problems and you have to call MDE to fix it for you.

Even if you think it’s gone, it may not be on their end which is why it sees you all as new people.

 

[DonMacGregor]

When I added my son as an affiliate, for some reason he never got the email or activation code and didn't appear initially on my account. When I tried adding him again, he did get the email and code, and did show up on the account...twice. Two identical affiliates with the same name, email, etc. Had to call and have one of them deleted.

I know it's not the same as party members in MDE, but I have seen a situation in MDE where a guest creates their own profile, then if you create another one in order to create a booking party while planning a trip, it allows you to do it and it sends an "invitation" email to the person and leaves the profile you created "pending". If they accept your invitation, they will now have two profiles and that's another way top have identical profiles in MDE. The only was we could tell was that the profile created directly by the member had a profile character picked and visible, and the duplicate profile had no character, just the generic mickey image.