We rented from National last year and some bored guy hit us in a parking lot. (Ie the cops would not fill out a report) We were told that we had to find and go to a police station, get a generic form and each fill it out. I almost went to jail because I said the word "butt" to the cop. We called National's 800 and they told us more about what to do than the cop did. We found out after the cop left (he did give us the paper instead of us trying to find a cop shop after I sob storied him) that they guy didn't have his insure info on him. (ILLEGAL!!!!) We had to drive to his house. Talk about scared! The only comforting thing was we were going to a friends house that was on the other side of the street, literally. Atleast we knew we could varify who the guy was if anything did happen. While we were waiting, a cop went past. Figures. LOL We didn't have any problems renturning the car and haven't heard anything since. We have rented from National 3 times since then.