excitedfamily
Earning My Ears
- Joined
- Dec 3, 2003
- Messages
- 22
I posted a week ago about having great trouble flying back to Canada from Orlando after the new rules kicked in. I e-mailed the American Airline customer service dept. asking for clarification on Canadians flying back to Canada without a passport and I just received the following:
February 2, 2007
Dear Ms. Ford:
I can see how frustrating your experience with us was, and I'm truly sorry for all that happened. As the Immigration Specialist for Customer Relations, I appreciate being able to clarify that the new passport requirement applies to entry into the United States, as you explained to our representative. Since you were returning to your country of residence, there was no need for a passport. I've alerted our Station Manager in Orlando to ensure that our agents understand this policy.
We know we can't take your business for granted. We must earn it and we are working hard to do just that. I assure you that your constructive criticism will help us make sure that we live up to your expectations -- and ours. We'll look forward to welcoming you aboard again soon.
This is an "outgoing only" email address. If you 'reply' to this message by simply selecting the reply button, we will not receive your additional comments. Please assist us in providing you with a timely response to any feedback you have for us by always sending us your email messages via AA.com at http://www.aa.com/customerrelations.
Sincerely,
Shelli R. Gipson
Customer Relations
American Airlines
So you can fly back to Canada without a passport, it is just that some airline employees do not know this.
February 2, 2007
Dear Ms. Ford:
I can see how frustrating your experience with us was, and I'm truly sorry for all that happened. As the Immigration Specialist for Customer Relations, I appreciate being able to clarify that the new passport requirement applies to entry into the United States, as you explained to our representative. Since you were returning to your country of residence, there was no need for a passport. I've alerted our Station Manager in Orlando to ensure that our agents understand this policy.
We know we can't take your business for granted. We must earn it and we are working hard to do just that. I assure you that your constructive criticism will help us make sure that we live up to your expectations -- and ours. We'll look forward to welcoming you aboard again soon.
This is an "outgoing only" email address. If you 'reply' to this message by simply selecting the reply button, we will not receive your additional comments. Please assist us in providing you with a timely response to any feedback you have for us by always sending us your email messages via AA.com at http://www.aa.com/customerrelations.
Sincerely,
Shelli R. Gipson
Customer Relations
American Airlines
So you can fly back to Canada without a passport, it is just that some airline employees do not know this.
Sorry that you had to go through such an ordeal coming home, but thanks for posting and letting us know their response. 
