As one of the unfortunate people who has not been able to secure this rate, I feel dejected and let down by the company that I have put on a pedestal for so long. As a high school teacher I am extremely inquisitive and solve many of my problems through educating and informing myself on the chosen topic. Well I have done just that - 4 days on phone to CRO, read every post, etc... and still to no avail. I gave up calling last night because I realized that Disney is just like all of the other retail, phone and utilities' companies that we all struggle to get information and positive customer service from on a daily basis. Instead of blaming it on employees/CM's I think we need to hold the companies more accountable - especially Disney. After having talking to countless CM's and being told something DIFFERENT from each one of them, I've been wondering how Disney attracts any visitors to the parks when no one gives out the same information. Of course I know that they have multiple promotions running, but it seems to me that customers/guests shouldn't have to CONTINUOUSLY call in hopes of talking to a different employee that might know more than the last one. Is this the best way for the biggest marketing empire in the world to be doing business? So, I am just wondering if anyone else feels as frustrated and dejected as I do about this whole rate mystery? If so, how do you really feel about being caught up in Disney's promotion and marketing nightmare? <IMG SRC="/infopop/emoticons/icon_confused.gif" alt="confused">