Hey everyone. I stayed at this hotel 8/21-8/24 and wrote this email to the manager...I figured since it was pretty much a review that I would post it here as well.
Mr. Aycock,
I am writing this email to let you know that your staff provided spectacular customer service during my stay at the Courtyard Marriott in Downtown Disney.
My daughter and I stayed at the hotel 8/21-8/24/02. This was not our first time at the facility and will definitely not be our last! I actually have already booked a reservation for us 12/16-12/19/02 as well.
This continued business is not only due to the great rates and wonderful location, it is due to your incredible staff!
The first night that we stayed there, we came in drenched from a typical Florida afternoon storm. It was nearing the end of the manager's happy hour special and we were greeted enthusiastically by the Tipsy Parrot as well as a server carrying complimentary beer. I declined a beer and asked if there was a place to get something hot to drink (the a/c and wet clothes were not a good combination!). Not only was I directed the the self service coffee bar, but the server insisted on getting my coffee for me. Just after he walked away, the bellman appeared to help me unload the car. Being that my car was right by the front door (within eyesight), I instructed my daughter to stay put. When I returned, the Tipsy Parrot still had her arm around my daughter (they had been dancing) and my coffee was sitting on the table ready for me (with cream and sugar!!)! It was such a fantastic feeling to know that the staff cared so much about our comfort and safety through these gestures.
Our stay had originally been booked for just 2 nights however, I realized that it would be much more logical and comfortable to stay an extra night. The front desk supervisor (Arlene, I believe) was kind enough to secure the additional night for us at the same rate! I truly felt like hugging her!
Besides the aforementioned examples, each staff member that I came into contact with was extremely pleasant and hospitable (even if we just happened to be sharing an elevator). The room was cleaned superbly each day and was comfortable and spacious. The view also happened to be fantastic, as we were able to watch fireworks from the balcony!
I hope that this level of service continues and that I may be able to spend many more nights at the Downtown Disney Courtyard Marriott. Mr. Aycock, you should be proud! Please pass this on to the staff, as positive reinforcement is deserved.
Mr. Aycock,
I am writing this email to let you know that your staff provided spectacular customer service during my stay at the Courtyard Marriott in Downtown Disney.
My daughter and I stayed at the hotel 8/21-8/24/02. This was not our first time at the facility and will definitely not be our last! I actually have already booked a reservation for us 12/16-12/19/02 as well.
This continued business is not only due to the great rates and wonderful location, it is due to your incredible staff!
The first night that we stayed there, we came in drenched from a typical Florida afternoon storm. It was nearing the end of the manager's happy hour special and we were greeted enthusiastically by the Tipsy Parrot as well as a server carrying complimentary beer. I declined a beer and asked if there was a place to get something hot to drink (the a/c and wet clothes were not a good combination!). Not only was I directed the the self service coffee bar, but the server insisted on getting my coffee for me. Just after he walked away, the bellman appeared to help me unload the car. Being that my car was right by the front door (within eyesight), I instructed my daughter to stay put. When I returned, the Tipsy Parrot still had her arm around my daughter (they had been dancing) and my coffee was sitting on the table ready for me (with cream and sugar!!)! It was such a fantastic feeling to know that the staff cared so much about our comfort and safety through these gestures.
Our stay had originally been booked for just 2 nights however, I realized that it would be much more logical and comfortable to stay an extra night. The front desk supervisor (Arlene, I believe) was kind enough to secure the additional night for us at the same rate! I truly felt like hugging her!
Besides the aforementioned examples, each staff member that I came into contact with was extremely pleasant and hospitable (even if we just happened to be sharing an elevator). The room was cleaned superbly each day and was comfortable and spacious. The view also happened to be fantastic, as we were able to watch fireworks from the balcony!
I hope that this level of service continues and that I may be able to spend many more nights at the Downtown Disney Courtyard Marriott. Mr. Aycock, you should be proud! Please pass this on to the staff, as positive reinforcement is deserved.
Thanks for sharing your letter with us. I think it was very nice of you to take the time to compliment the hotel for a job well done!
