I am a very happy DU customer, have never had any problems. My request are usually answered within 24 hours. Most of the time the same day. I have recommended this company to lots of people, all have been pleased. This does not sound like the same DU that I've been dealing with over the years.
I find 2 week also unacceptable. If a company wants to remain in business I feel they need to be more punctual. I don't know why there seem to be a problem with some people getting a quote within a reasonable amount of time, but it does sound like someone is not doing their job and it should be investigated. Not good business to leave people hanging, I know I would go elsewhere.
No reason for me to look elsewhere Dreams is awesome in my book.