Dreams Unlimited vs. Small World Vacation

Discussion in 'Disney Cruise Line Forum' started by everythingdisneyfan1, Dec 28, 2012.

  1. everythingdisneyfan1

    everythingdisneyfan1 Over 50+ Visits to Disney Parks and Counting

    Mar 11, 2012
    Hi there- we are looking to get the best rate possible on our cruise, and have considered quotes through Dreams Unlimited, Small World Vacations and Costco. What experience do you have with any of these agencies? All quotes are relatively the exact same with the same offerings, so I'm wondering how to choose on (literally two of them have the exact same quote & OBC offerings). Is OBC negotiable? Will TAs add on upgrades or extra OBC for booking with them over another one to secure business? I typically do my own bookings, but was considering a travel agent this time around.

    Thanks for any info you can offer!
  2. kcashner

    kcashner DIS Veteran

    Dec 4, 2003
    DCL does not allow one agency to undercut another--the price is the same. It is the service aspect that differs.

    With the amount of OBC being offered these days, the agencies don't have much wiggle room. It's not very reasonable to expect someone to throw an extra OBC your way to secure the business as they are already stretching it pretty thin.

    Costco gives a very generous gift card AFTER the cruise. Many other agencies give an OBC. The OBC will be less than the dollar value of the gift card, but remember that Costo makes money off the items purchased with the card. When an agency gives an OBC, that is money that they are paying back to DCL in order to credit your account.
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  4. Floridagram

    Floridagram DIS Veteran

    Dec 12, 2006
    I just tried a TA for our next cruise. I did not select DU because all contact with them is by email. I like the fact that the other company has a phone and you can talk to them. We have not required any extra attention from them, but I just like the peace of mind to having someone to call if I have a problem. I do not like waiting on an email.
  5. wallawallakids

    wallawallakids DIS Veteran

    Feb 22, 2012
    I just booked a second cruise though Small World. My TA is Anne Cook and I LOVE her. She is great. Really prompt about responding, she got me the exact room I wanted and she calls back promptly. I wish I had used her to book our cruise in April. (I mistakingly just booked that myself though Disney). I tried DU but I was less impressed. I have never used Costco to book a cruise but a few years ago when we lived on the West Coast I used them for a trip to DL. They were fine and professional as well. Good luck.
  6. jennyjinx3

    jennyjinx3 DIS Veteran

    Nov 28, 2011
    We are using dreams unlimited and have been very happy with them so far. Our agent gets back to us very quickly, even on weekends and off times with any questions we have, and has been very good about our date switching! :rolleyes1
  7. rhax07

    rhax07 New DVC Member

    Jan 14, 2011
    I am using Small World, they have been amazing and prompt. I have never tried DU though. My TA through Small World has sail numerous times and gave me more info than I thought possible, any question I asked she knew the answer to from her own experiences.
  8. ohanaMAMA

    ohanaMAMA DIS Veteran

    Feb 4, 2003
    I have experience with Lisa Reese at www.pixieandpiratedestinatons.com

    she is absolutely amazing. She assisted us with every small detail and was constantly available to us. LOVE her.
  9. taylor3297

    taylor3297 DIS Veteran

    Mar 31, 2009
    I have never used DU or Small World, but both have great reputations. I use MouseFan travel. Great service via phone and/or email.

    As someone else said, price of the cruise is going to be the same it just depends on if the TA offers an OBC or not.
  10. Billinaz

    Billinaz Moving within sight of Port Canaveral!

    Apr 21, 2003
    The Costco cash card we get after the cruise is more than double any OBC. Since DCL removed the discount from booking a suite onboard there is no reason to book one onboard.
  11. violetmonarch

    violetmonarch Mouseketeer

    Nov 16, 2012
    I booked through Small World Vacations and had a great experience! :thumbsup2
  12. gallaj0

    gallaj0 DIS Cast Member<br><font color="blue">Watches Wing

    Aug 29, 2002
    Another vote for Small World; we've used them for several cruises (Steph) and always had great service.
  13. mmouse37

    mmouse37 DCL Diva!!

    Jun 29, 2001
    Please, please, please, remember to use the full URL of the TA agency you post. It is the only way the board filter can do its job to see if the agency you post is allowed to be posted on this board.



    Thank you.

  14. dwonderz

    dwonderz Mouseketeer

    Dec 7, 2009
    I used Kathy at www.smallworldvacations.com. She's been great! Super fast response and very easy to work with!

    We also got a nice OBC!
  15. violetmonarch

    violetmonarch Mouseketeer

    Nov 16, 2012
    Mary @ smallworldvacations.com helped me remendously! :thumbsup2
  16. eemaxx

    eemaxx Mouseketeer

    Mar 11, 2011
    We have used Dreams Unlimited many, many times and our agent, Merrie Thomas, is the best! She answers emails at night and on weekends and finds things out for you if she doesn't know off hand (silly things- like "is the hair dryer on the wall in the bathroom or in a drawer?") Also, we've gotten OBC both times we've booked cruises with them and even a complimentary bottle of champagne on our first cruise. Also fabulous for WDW trips. If a lower room-only rate is released, they will credit your reservation.
  17. NHKristy76

    NHKristy76 Senior Mousketeer

    Jan 18, 2009
    I used DU to book my upcoming multi family trip. Perhaps it is just my TA but I have HATED the experience. I will NEVER use them again because she is that bad.

    In fact, if I could change now I would... I can't decide if I want to cry or scream!
  18. sham10299

    sham10299 Earning My Ears

    Apr 28, 2012
    @NHKristy76- I was wondering who your TA is. We are using dreamsunlimited.com for our upcoming cruise. So far the service has been great, but now I'm worried.
  19. Bonniec

    Bonniec DIS Veteran

    Aug 22, 2011
    You should contact them. They own these boards and I can't remember who the head honcho is but whenever someone has a bad experience he seems to go out of his way to make it right. Do a few searches from Dreams Unlimited and send him a message in case he doesn't read this. Or I'm sure someone here can let you know who to contact. They take their customer service very seriously.

    OP, I will give you my two cents since I looked into both. Neither company can give you cheaper rates (or any other TA). Both give very similar on board credits. Both have great reputations. So they are both pretty equal in comparison. If you know someone at Small World or a friend who went throught them, then go with them. If not, I would go with DU. This is their message board, it's free to use, and the boards are extremely helpful (at least to me they are). I have nothing against Small World at all, in fact, I use their web site at times too. But I use the Dis more so I figured I might as well give them the business. My experience with Beth has been wonderful
  20. paults

    paults HOME IS WHERE BWV IS DVC Gold

    Mar 20, 2002
    I'm using DU now for our May cruise and everything is working great. Somebody said it's only by e-mail but I'm in contact with my agent by phone too. Tammy has been great and very quick with answers to my questions. This is our first cruise and I hope to have many more.:thumbsup2
  21. Ashleyfaz

    Ashleyfaz Mouseketeer

    May 22, 2012
    I'm also using DU and they have been great. I've booked both a cruise for march and WDW for November and my TA has been very helpful. I'm so indecisive and she has put up with me making all kinds of changes over the past few days until I booked yesterday. She's been very helpful and great! Responds to my emails very quickly.

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