Dreams agent turnaround time

[Coconut8473]

We haven't cruised with DCL in years, and while I was happy with the agent we used years ago, I wanted to try out Dreams Unlimited, since we're huge fans of all of the content they produce and all of the agents we've heard featured on the vlogs, podcasts, etc. I submitted a request on Friday morning, got the request confirmation of later that day, and then the initial auto-email from the TA with our reservation number the next day (Saturday). We're still awaiting the quote today (Monday afternoon). This isn't a gripe or complaint, as I don't expect TAs to work 24/7 or over the weekend by any means, especially with new clients who are just requesting quotes, but just curious what folks' typical turnaround experience has been with Dreams, and if they operate on a traditional business days/hours schedule that we should be mindful of (i.e. should we not count weekends in the turnaround time?) Also, once you've booked/paid your deposit, is it easier to get in touch with the TA should you have a more urgent question? The other agent(s) we've used in the past for both DCL and land-only trips have been very quick with turnarounds for quotes and general question-answering (within a few hours), but I really want to give Dreams a shot so willing to manage expectations if this is the norm. Thanks!

 

[lanejudy]

Sorry, I don't use a TA so I'm not sure of the process but if you received a reservation number wouldn't that mean the TA submitted the booking and it needs a deposit?

 

[Coconut8473]

I might have misspoken on what it's called - there is a reservation request number generated (not sure if that's different from the physical res number, but it's not a Disney confirmation number). The TA note reads as follows:

"We have received your request for a Disney Cruise Line vacation quote and will contact you via email shortly with your no-obligation quote that will include pricing and availability information.

At that time, we will provide you with all the information you require to reserve your cruise and book your reservation, including deposit amount and due date."

 

[Coconut8473]

Update! Just got the quote! I'll chalk it up to the weekend timing!

 

[Mle8308]

Update! Just got the quote! I'll chalk it up to the weekend timing!

I'd chalk it up to posting here. From what I understand, they communicate basically only through email and some agents are not very responsive. I would want a TA that I could call directly and speak to when I wish (within reason, of course).

 

[happycamper47]

I'd chalk it up to posting here. From what I understand, they communicate basically only through email and some agents are not very responsive. I would want a TA that I could call directly and speak to when I wish (within reason, of course).

Mine (who is not with DU) does both and I usually receive a response and price within a couple hours even when I say no rush.

 

[Mle8308]

Mine (who is not with DU) does both and I usually receive a response and price within a couple hours even when I say no rush.

How it should be! Once you find a good TA, hold on to them!

 

[emmybee]

My Dreams TA, Beth Czada, has been pretty responsive via email. Happily, we haven't encountered any issues that required being rescued. We just got back from a cruise and bought placeholders while onboard. We had them forwarded to Dreams (& Beth) with no hesitation. We are newbie cruisers with 2 trips under our belt.

 

[Coconut8473]

Resurfacing this for more advice. Our cruise is booked and my deposit has been paid, but I followed up with a few more questions/requests and haven't heard back in over 4 days. Sounds like it might be hit or miss with DU agents based on the replies above. Does anyone have experience with changing agents post booking (possibly to someone who has more bandwidth?) I'm not super needy, and typcially very DIY when it comes to Disney, and I'm pretty patient, especially when we're still months out from the cruise... but I know there are some things only the agency can handle/reserve, so it makes me nervous if I'm potentially not able to make these asks in a timely manner.

 

[OKW Lover]

If you are unhappy with the responsiveness of your Dreams agent send an email to John Magi, the owner. john@dreamsunlimitedtravel.com
John is very responsive. Doing that allows him to know which agents need additional training or other resources.