Dollar says Mousesavers cancelled my rental car reservation...UPDATE pg. 3

[Kathi OD]

We leave on Thursday and I just found out that Mousesavers supposedly cancelled my car rental reservation with Dollar.

Has anyone else had this happen? Dollar says I need to contact Mousesavers, but I don't see any real contact info for them. There is an email address, but it says she reads the mail eventually...I need to get in touch w/ someone ASAP, not eventually.

Any ideas on what to do?

 

[maciec]

How would Mousesavers even get involved in your reservation?

 

[Kathi OD]

How would Mousesavers even get involved in your reservation?

I clicked on the link through their website and got the promo code from them. I have no idea how Dollar knows this as the promo is billed as an American Express promo, not a Mousesavers promo.

 

[Kathi OD]

The bigger problem is that we NEED a mini-van and there are no more available for our dates.

 

[maciec]

That's really weird! Try naming your own price on Priceline. I as well as many others here have done it and gotten great rates.

 

[Kathi OD]

That's really weird! Try naming your own price on Priceline. I as well as many others here have done it and gotten great rates.

Guess I'll have to try it.

 

[kat3668]

You should be able to get a good deal on priceline.....I've rented twice in the past year and had great success!
http://www.disboards.com/showthread.php?t=2496606

 

[Kathi OD]

You should be able to get a good deal on priceline.....I've rented twice in the past year and had great success!
http://www.disboards.com/showthread.php?t=2496606

Just tried Priceline. Their cheapest price was more than $500 than the price I originally had.

I think I will just call tomorrow and see if I can get DME instead. It will be a hassle with my dad, but there's no way I can swing and additional $500 for a car rental.

The only thing I'm thankful for is that I found out before we were standing at the rental counter at MCO.

 

[kchughes]

It's not a Mousesavers issue. It is either AmEx or Dollar. I have no affiliation with Mousesavers, just to be clear, but they just list the available deals/codes that are verifiable. It is kind of like when someone lists a general public code here. If you have already been charged for it, then you may have some pull. If you haven't then I am not sure you can do anything about it. Other than complain loudly about the horrible customer service!!

Don't know if this could work or your reasoning for needing the van, but maybe if 1/2 of your party took ME with most of the luggage and then you and Dad could get another type of vehicle (sedan or SUV) at a great rate, since they screwed up your original reservation. Then you would have your rental vehicle to use at the resort and get Dad around safely and comfortably and still get everyone to the resort. If you need the van to accomodate you party with luggage, but could all fit in without luggage, it may work for you.

Just a thought! Hope you can work it out and have a magical vacation no matter what!

 

[TDC Nala]

I agree. This is nothing to do with Mousesavers. To my knowledge Mousesavers (the web page) is not a travel agency (I realize there is a travel agency that sponsors the website. If you booked through the travel agency, then you should have a travel agent to contact). It does not book reservations and would have no way to cancel reservations. I am assuming you booked the reservation yourself using a code you found on Mousesavers (which was originally issued by American Express). You need to ask Dollar why your reservation was cancelled (without mentioning Mousesavers). I'm not clear on whether you mentioned Mousesavers first or they did.

 

[crashbb]

I'm with TDC Nala and kchughes, I cannot see how mousesavers could have canceled your reservation -they are just a newsletter, the discounts are not controlled by them (with one or two exceptions).

 

[duffy]

Just tried Priceline. Their cheapest price was more than $500 than the price I originally had.

That sounds like you looked at their prices, but didn't actually name your price. You need to click the name your price link, calculate what you want to spend per day and put that amount in. You'll see the total with taxes BEFORE you actually place your bid.

 

[maciec]

That sounds like you looked at their prices, but didn't actually name your price. You need to click the name your price link, calculate what you want to spend per day and put that amount in. You'll see the total with taxes BEFORE you actually place your bid.

Just what I was going to say.

 

[Kathi OD]

That sounds like you looked at their prices, but didn't actually name your price. You need to click the name your price link, calculate what you want to spend per day and put that amount in. You'll see the total with taxes BEFORE you actually place your bid.

I saw their prices and then named my price, which was more than what I originally had agree to in the "cancelled" reservation. It came back with a couple of offers. All of them much higher than my original reservation had been for.

To be honest, I don't think Mousesavers cancelled the reservation. I have a feeling that Dollar realized it let an unbelievably low price code out and inadvertently included Easter week. I'd be almost willing to bet that anyone who had a reservation with that code for this week had their reservation cancelled by "insert name of click through." Dollar claims they can't do anything about it since the cancellation wasn't on their end.

 

[FoodLover]

To be honest, I don't think Mousesavers cancelled the reservation. I have a feeling that Dollar realized it let an unbelievably low price code out and inadvertently included Easter week. I'd be almost willing to bet that anyone who had a reservation with that code for this week had their reservation cancelled by "insert name of click through." Dollar claims they can't do anything about it since the cancellation wasn't on their end.

I just saw this thread. As others have posted, MouseSavers.com did NOT cancel your reservation! There is no way I could -- I don't even have any way of knowing who books cars through my site. I don't enter into the reservations process at all. When you click through from a link on MouseSavers, you are directed to the rental car company's own web site and you are booking directly with them.

That said, some (not all) of the car rental companies, including Dollar, do track sales that come from MouseSavers.com links. They pay me a small referral fee, long after the rental is completed. Since this is handled automatically, it's possible that Dollar does have MouseSavers listed on your reservation as the "travel agency" that booked your rental (even though my site is NOT a travel agency and I am NOT a travel agent).

I have no idea why Dollar would claim I cancelled your reservation. I'm sorry they are giving you such a hard time. If I were you, I would call Dollar back and escalate this to a supervisor.

For future reference, there is a "contact Mary" link on every single page of MouseSavers.com (toward the bottom of the left side menu). If you ever have a question or issue like this again, please contact me directly. I do read my mail, and if it requires a reply, 99% of the time I respond within an hour or two.

Mary
MouseSavers.com

 

[FoodLover]

Just wanted to add that if you have a printed out confirmation and you get nowhere with a supervisor, it may be worth just showing up at the Dollar counter with the confirmation in hand. They will have a harder time brushing you off if you are standing there with the printed confirmation!

Mary
MouseSavers.com

 

[dudspizza]

I just saw this thread. As others have posted, MouseSavers.com did NOT cancel your reservation! There is no way I could -- I don't even have any way of knowing who books cars through my site. I don't enter into the reservations process at all. When you click through from a link on MouseSavers, you are directed to the rental car company's own web site and you are booking directly with them.

That said, some (not all) of the car rental companies, including Dollar, do track sales that come from MouseSavers.com links. They pay me a small referral fee, long after the rental is completed. Since this is handled automatically, it's possible that Dollar does have MouseSavers listed on your reservation as the "travel agency" that booked your rental (even though my site is NOT a travel agency and I am NOT a travel agent).

I have no idea why Dollar would claim I cancelled your reservation. I'm sorry they are giving you such a hard time. If I were you, I would call Dollar back and escalate this to a supervisor.

For future reference, there is a "contact Mary" link on every single page of MouseSavers.com (toward the bottom of the left side menu). If you ever have a question or issue like this again, please contact me directly. I do read my mail, and if it requires a reply, 99% of the time I respond within an hour or two.

Mary
MouseSavers.com

I can vouch that Mary is a wonderful person and does answer her emails. We have exchanged emails about certain deals.

I totally agree that this is between OP and Dollar. There is a mixup somewhere, but Mousesavers isn't involved....

Have a great day!

Duds

 

[goofy4tink]

Thanks Mary, for responding to this. Your site is chock-a-block full of good info and I would hate for anyone to think that you, or your site, had anything to do with that cancellation.

People.....I will say it again...be absolutely sure you qualify for a code or pin when renting a car. The car companies are within their rights to not honor that code if you can not provide proof of eligibility.

 

[Kathi OD]

I agree. This is nothing to do with Mousesavers. To my knowledge Mousesavers (the web page) is not a travel agency (I realize there is a travel agency that sponsors the website. If you booked through the travel agency, then you should have a travel agent to contact). It does not book reservations and would have no way to cancel reservations. I am assuming you booked the reservation yourself using a code you found on Mousesavers (which was originally issued by American Express). You need to ask Dollar why your reservation was cancelled (without mentioning Mousesavers). I'm not clear on whether you mentioned Mousesavers first or they did.

They told me I rented through Mousesavers. Said it was in their computer that it was cancelled by them.

 

[Kathi OD]

Just wanted to add that if you have a printed out confirmation and you get nowhere with a supervisor, it may be worth just showing up at the Dollar counter with the confirmation in hand. They will have a harder time brushing you off if you are standing there with the printed confirmation!

Mary
MouseSavers.com

I do have a printed confirmation. My concern is that since I already called them, it will be documented in their system that I already know. Not looking forward to standing at their counter at midnight, with a handicapped dad (early stages of Alzheimer's in addition to mobility issues) and getting nowhere with them.