E
eeyoresmom
Guest
I called MS today just before they closed and made a reservation. The CM said I have 39 points left, 16 of which are banked from '06 and have to be used by Dec. Don't they use the banked points first ?
Normally yes, provided you are booking a stay for a time period in which the banked points can be used. I have seen one or two posts where people stated that MS missed the fact that there were banked points available, so it does happen occasionally.I called MS today just before they closed and made a reservation. The CM said I have 39 points left, 16 of which are banked from '06 and have to be used by Dec. Don't they use the banked points first ?
Ah, yes! When the OP stated there were 16 points banked from '06, I interpreted "'06" as '06 UY rather than calendar year 2006 which, with a Dec UY would be the OP's '05 UY. So I expect you are correct that those banked points are '05 points, valid for use only until Nov 30, 2007 and that the OP was making a reservation for Dec '07.If you were making a reservation for December, 2007 and the points were banked from your December, 2006 Use Year, they should have been used for that reservation (dependent on the number of points needed for the reservation). It sounds as though the banked points might be from your December, 2005 Use Year, in which case they will expire on November 30, 2007 and could not be used for a December, 2007 reservation.
Change the reservation so you stay the last couple of days in NovI called MS today just before they closed and made a reservation. The CM said I have 39 points left, 16 of which are banked from '06 and have to be used by Dec. Don't they use the banked points first ?
I tend to agree with this. The hope is that MS watches out for us, but ultimately it is our job to utilize our points wisely.while some CM at MS may use the banked pts first, there are some that don't( because they may be new CM's or whatever) . Just remember that it's our job to keep track of OUR pts not MS.
What are the dates of your reservation? We can't really answer your question without knowing whether your trip falls within your '06 UY or your '07 UY. If your trip dates are between now and Nov 30, 07 then yes, the banked points could be used for that trip so you should call MS back to have that corrected. If your trip dates are for Dec 1, 07 - Nov 30, '08 then those banked points are not valid for those dates.Op here. I banked 50 '05 points.The reservation I just made was for 66 points.Wouldn't MS use those 50 points,then 16 from my '06 (DEC UY) points?
OK so that trip is in your '06 UY and your banked '05 points are valid for use for that stay. Give MS a call. They are open today from 1:00 -5:00. They should be able to correct this and use the banked points for your April stay.Lisa,the trip is April '07
while some CM at MS may use the banked pts first, there are some that don't( because they may be new CM's or whatever) . Just remember that it's our job to keep track of OUR pts not MS. They have enough to do without watching over 100,000 members pts. Most of the CM's I talked with for a ressie have asked me about the banked pts I have but if they don't then I tell them what to use first.
We as a whole shouldn't be upset with MS if they don't use the pts we were thinking of but didn't mention.
Yes it does.When we made our last reservation, MS told me that they automatically use banked points first (in the UY). Does this differ depending on who you get on the phone at MS?
I always tell MS "I have banked points I want to use for this reservation" and they always reply that they automatically use banked points first. I interpreted the word "automatic" to mean their reservation system is programmed to apply banked points first. But the fact that several people have reported recently that this did not happen suggests that it's done manually, in which case it's subject to human error. Based on how many people are reporting wrong info from MS on various topics, it sounds like they have some new staff members who are still learning the system.When we made our last reservation, MS told me that they automatically use banked points first (in the UY). Does this differ depending on who you get on the phone at MS?