Does MDE show the same available reservations as WDW customer service sees?

[dizneefan13]

I did something without realizing it until it was too late. I have a week reservation for Fort Wilderness, but needed to change it to a different week in November because I found a great airfare for a different time. I've been stalking airfares for weeks and finally found a really good one.
So then I wanted to see if I could change my FW reservation. I was so happy when the week I wanted popped up! I reserved it, paid the deposit and all that.
Wellllll when I went back to cancel the week we don't need, I saw that I had reserved the new week for November 2020!!! And this is after I reserved the RV rental. And paid a deposit on that too!
(((shaking head)))
Anyway, I am trying to call customer service and haven't got through because the phones are so dang busy today with the new free dining plan offers that came out. So I just wonder if I'm wasting my time trying to reach them because they only see the same thing I do when trying to make/change reservations. I guess I am hoping for some super duper pixie dust! Our November trip is for our anniversary and we really want to stay at FW for our first week at WDW.

 

[ErinsMommy]

Yes what you see is what they see.

 

[verleniahall]

what you see is what they can see

 

[dizneefan13]

I'm not sure how, but my phone call was able to get the FW reservation I need when it wasn't showing on MDE.
I checked before (several times) and after the call. She was VERY helpful.

 

[AngiTN]

I'm not sure how, but my phone call was able to get the FW reservation I need when it wasn't showing on MDE.
I checked before (several times) and after the call. She was VERY helpful.

Sometimes the cookies on your browser keep it from updating *** quick as theirs do