Aw, let it go. She's a worried mom and really respects your husband's expertise. It's funny but our hygenists treat us like family too. My son's even has a nickname for him and she only sees him twice a year. They must be a lonely group, lol!
I'm sure this was just a joke, and I can't speak for an entire group of people, but I am not a lonely hygienist. I do, however, tend toward friendship with many of my patients. I try to keep it professional, but very often my patients are the first to take it in to friendly territory. I've been invited to musicals, movies, homes, parties, and on vacation. I've been given cards, gifts, hugs and compliments. I don't think I'm any more special than the next hygienist, so I have to guess most of them have been invited into the personal realm of their patients lives.
Most of us are women, many mothers and to be GOOD in this business you have to be a nurturer. We get to know our patients, listening to their problems like bartenders and hairdressers. We CARE about people and not just their teeth. Often times someones personal life and overall health will affect their dental health. That's how we end up hearing stories about surgeries, new babies, death of a loved one or depression. Should I just let a patient tell me their husband of 50 years died last week, give a quick condolence and ask her to open so I can get on with my work?! I try to make sure that even if a patient hates coming to the dentist, he or she leaves feeling at least a little better about the day, and maybe even better about life in general.
Now, for those of you that want to come in, open wide and not chat, I'm all for that too. My job goes faster if we don't talk much, and sometimes I just don't want to talk anyway.
In response to this particular case, I don't think much of what she did. I wouldn't do it, and I wouldn't have persisted after being told to contact the travel clinic. Most dental offices are small business and rarely have written policies about expected behavior. Common sense would tell you some things, but not everyone has those same common senses, as evidenced by the DIS

.