This is such a great service and can really save you.
A few years ago we bought a bottle of wine in the German pavillion at Epcot and had them send it back to WL. Well, the next day I got an envelope under our door with the wine label and a note explaining that the bottle had been broken on its way to us. They delivered a new bottle the next day and were very apologetic. If I had carried it back myself and broken it we would have just been out of luck, so I was not upset at all. It is SO NICE to not have to lug everything around yourself!