Last week, I split my stay between the Embassy Suites South and GCH. I stayed a few nights at the Embassy Suites because some family members were staying there, and I think they enjoyed it just fine. Last I heard, they did not have much trouble with the ART, although it did add a bit of time and trouble. I thought the ES was lovely and the rooms are very nice, but frankly, I ended up being very disappointed. I imagine much of this was just bad luck. Here were my complaints:
- The room was not ready at 3:30 even though checkin is 3PM
- While waiting for my room I had to use the restroom. The one stall in the public restroom was completely clogged up. Disgusting. I had to find the restroom in the conference section.
- They told me they would notify me when the room was ready. They did not. Finally, I went back to the front desk at 4:15 to find out the room was ready.
- I was assigned a room directly next to the elevator. I requested a change since I worried that it would be noisy. They said the best they could do was to give me another room on a higher floor, but still directly next to the elevator. The humming of the elevator kept me awake at night, and my son was not able to nap during the day. Mind you, I made my reservations nearly 2 months in advance, and checked in at a reasonable time, so I expected a better room assignment.
- The toilet in our room was not functioning properly when we checked in. It was fixed after I notified the front desk.
- The floor in the bar area of the room was very wet
- We had two room keys. One did not work. I went down to the desk to have it reprogrammed, and it still didn't work.
- ES advertised high speed internet, which was important to me. They offered it through the TV for $10, and it was a total burn. I was not able to do anything with it; the screens were chopped off and hard to manipulate, and much of my typing didn't take. I couldn't access my email, and it was the slowest internet I have ever experienced.
Yes, the breakfast spread is nice, and they have an evening reception. However, we always like to be at the park at opening, so we didn't have time to fully enjoy the breakfast.
In conclusion, if you do decide to stay at the ES South, request a room away from the elevator, and don't waste money on the internet.
PS--GCH was heaven.