Hi
I took my father and 3 kids to DL for the day yesterday. Things were packed! So you had to try to stay calm and relaxed even though there was some VERY rude people and CM out there.
What topped our day off was being left on the Autotopia ride in the elevator tube which is a glass small box that lowers the wheelchair and one one attendent down to get level where the cars are. This tube is glass with no air flow possible in 93 degree heat it was like being in an oven. The male CM put us in the elevator and was holding the button to get us down to the bottom but he was talking to another CM and about half way down we stopped and he was GONE he left us!!! I started yelling to get someone's attention to push the buttons on the outside because the ones inside do not work. We were stuck in this oven for 5 minutes before my family came looking for us and seen us stuck there and yelling. My little guy who is heat senstive had so many issues because of this so it ruined the rest of our day we had to leave the park. No one seemed to care when I complained at the ride and at the City Hall. All they said is to email Disney and tell them about my experiences.
The day was not going very smooth before that any way due to rudeness of guest falling on my son in his wheelchair or hitting him with their backpacks. CM's were on edge and not friendly. It was just a ROTTEN and dangerous day all the way around.
Is there a number I can call to file a complaint person to person on the phone and not email. Email just does not get the same effect of what truely happend and the emotions behind the words.
Thanks everyone
Lori
I took my father and 3 kids to DL for the day yesterday. Things were packed! So you had to try to stay calm and relaxed even though there was some VERY rude people and CM out there.
What topped our day off was being left on the Autotopia ride in the elevator tube which is a glass small box that lowers the wheelchair and one one attendent down to get level where the cars are. This tube is glass with no air flow possible in 93 degree heat it was like being in an oven. The male CM put us in the elevator and was holding the button to get us down to the bottom but he was talking to another CM and about half way down we stopped and he was GONE he left us!!! I started yelling to get someone's attention to push the buttons on the outside because the ones inside do not work. We were stuck in this oven for 5 minutes before my family came looking for us and seen us stuck there and yelling. My little guy who is heat senstive had so many issues because of this so it ruined the rest of our day we had to leave the park. No one seemed to care when I complained at the ride and at the City Hall. All they said is to email Disney and tell them about my experiences.
The day was not going very smooth before that any way due to rudeness of guest falling on my son in his wheelchair or hitting him with their backpacks. CM's were on edge and not friendly. It was just a ROTTEN and dangerous day all the way around.
Is there a number I can call to file a complaint person to person on the phone and not email. Email just does not get the same effect of what truely happend and the emotions behind the words.
Thanks everyone
Lori
I'm so sorry you had such a bad time at the park, that experience at Autopia sounds awful! I can't find a phone number for DL, I'm afraid, but maybe someone else here will be able to help. If you can't find a number, you could always call a booking number and ask to be transfered to the complaints department.
