Those people just want a punching bag. Pandemic era CS has just been like this everywhere, not just at Disney. I train CS phone agents for NYC govt and morale across the board has been low because customers are angry/frustrated/whatever even more than usual and feel powerless and so want to take that out on someone. Then add to that your typical Disney guest “I paid so much to be here” entitlement and it's even worse. People are absolutely making it worse with their crappy attitudes. Then they wonder why Disney (and everywhere else tbh) is having such a hard time staffing back up.