Disney's Web sites hit with outage

[k5jm]

From cnet.com...

February 24th, 2010

Disney's Web sites hit with outage

Posted by Larry Dignan @ 6:36 am

Updated: Disney sites—ESPN, Disney.com and ABC News—were down across the board for about an hour or so on Wednesday.
It’s unclear what happened, but there were multiple network failures. We tried multiple trace routes and monitoring services and they were all ugly.
A Disney spokeswoman said:

An issue at one our technical facilities caused intermittent outages this morning. Most sites are back up and we expect the issue to by fully resolved within an hour.
​

The sites appear to have returned to normal a little after 10 a.m. EST.
The failures via Host-tracker.com were everywhere:

And the look from Webmetrics…

 

[UrsulasShadow]

That explains a lot...thanks!

 

[ADP]

I was trying to access their site this morning and couldn't. I was trying to get to the Mike & Mike ESPN Radio live feed. They were broadcasting live from ESPN's WWoS to kick off ESPN the Weekend. I figured something was going on, but would have never guessed their whole site was down....That's very unusual.

 

[mikelan6]

Disney needs to revamp their websites badly.

 

[doconeill]

Disney needs to find a reliable hosting provider and IT consulting company. I understand they don't do it in house, but man, I've never had an easy time using any of their sites.

One day I can use Firefox on a page requiring me to log in. The next day it will only give me a blank page, and I can only use IE.

I never have luck logging in to DMR with Firefox.

But the Passholder site worked for me in Firefox, and not IE last week.

And any attempt to report a problem gets met with typical "It's you're browser, you need to yada yada yada..." Uhh...I run web sites for corporations for a living. I've been using web browsers from the very first one. I KNOW how to deal with browser issues...

 

[DWGal210]

I've said it before and I'll say it again....

It never ceases to amaze me that the Walt Disney Company, a billion dollar company, STILL has problem after problem with all their websites. Or their web people are incompetant. Take your pick.

 

[WebmasterAlex]

Disney outsourced most of their IT years ago. I'm thinking it hasn't went well

 

[OKW Lover]

Even more amazing in this whole thing is that Steve Jobs, who sits on the Disney board and is their largest stockholder, hasn't slapped somebody around over there to get them to pay attention.

 

[doconeill]

The more I think about it, the more I think this was a major data center outage...although I know of no non-Disney sites affected.

I've been trying to get out sales guys to find a contact at Disney and sell them our monitoring services. I wouldn't even have to automate it...I can just tell them when it breaks for me.

 

[k5jm]

Even more amazing in this whole thing is that Steve Jobs, who sits on the Disney board and is their largest stockholder, hasn't slapped somebody around over there to get them to pay attention.

IPAD's for Everyone.

FWiW - Continental Airlines laid off a bunch of folks at their Call Center in North Houston. I knew that this Call Center took calls for other companies, but I did not realize that they also took calls for the Walt Disney Travel Company.