The grounds were beyond lovely. Concierge was great. Had a wonderful reception for our anniversary with real flower leis. Our son overate dole whips and had a wonderful time. Monorail ran great, buses were miserable and slow as always. Magical Express exceeded expectations, but first and last time I don't rent a car. The lava pool and lifeguards were great but the early pool closure at 9 each night was a bummer, would have been nice to use the hot tub after a day at the parks, but maybe after they finish renovating the quiet pool this will resolve itself.
The room was rundown, truly have had nicer rooms at Motel 6. Hairs from a past guest on the ceiling of the bathroom. Light in shower was pulling away and showing drywall. Fan in bathroom went on and off randomly. Silly stuff like no towel art from Mousekeeping, my son really noticed this as we have always had great fun with Mousekeeping creations they have made from towels at the Cabins at Fort Wilderness (and yes we always tip Mousekeeping with specially made envelopes). Had a sprinkler break outside our room causing a minor flood inside, and came back from the parks to towels along the base of our inside patio door. No note, no apologies. Not angry it happened (things happen) but a bit disappointing at the lack of communication. Most of the Cast Members were wonderful. Captain Cooks cast members were rude and short with us on more than one occasion.
Overall a nice stay, hard to ruin the Disney Magic for a hardcore Disney Lover. But we probably won't book the Poly again. The price does not match up with the accommodations.