Interested to know what happened that made you feel this way? Of the very few resorts I've been to, those are high on the list. Though I've never stayed deluxe...
ME TOO! angiTN. I have read enough of your posts to know that I respect your opinion. so.. there are things we like and don't like about CSR. but we love pop... but not sure about the room remodels) so what dont' you like about the 2?
CSR was a bit more of a true issue that was handled badly by the resort from start to finish. It was our first stay at this resort and left us with such a sour taste we not only won't be back but we left it a day early. We were doing 3 nights at CSR and 2 nights at Poly
We had booked one of the Business Class rooms, King, which is their Club Level lite. One of the reasons we booked this particular room is I know all the rooms have a nice view. I know many don't feel view matters much at a Mod since you have walkways outside the room but they do to us. Anyway, we got a notice our room text but instead of a room number it said we needed to stop by the front desk for our room assignment. Not all that unusual so didn't give it much of a 2nd thought. Got there, got our room number from the CM and headed out to the room. Remember, it's out first stay here but as any good Disboarder would I had researched and thought I knew what buildings we would be in. Well, we went past those. Kept going and going and found our room. It was not only not in the Business Class buildings it was a Standard King room. We had a lovely view of a parking lot. We got no info on where we found the Business Class facilities, why our room wasn't in them, nothing. So I go back to the lobby and ask if they are sure we got the right room, that it wasn't what I had booked. He checked and said that was the correct room and they didn't have any Business Class King rooms so they just gave us any King room that was the closest to the building. Not bothering to tell us, or tell us how we use the services that go with it. Now, I realize they aren't much at CSR but we did pay for them. At this point it was after their hours for the day so we opted to have someone explain it all to us the next morning. We go back up there after breakfast and they send a CM (no idea of their position but they were in a suit, not a resort costumed outfit) with us to show us where we go and she actually had no idea where it was located. We walked around and around the building and never did find it. By this time we just wanted to go to the parks so we said never mind. She assured us that the system was set so that our bands would open the Business Class room even though we weren't staying in the building. We never bothered to try and find the room. Instead, we stopped at Poly that afternoon and checked with them about checking in a day early. We could so we arranged to check in there the next morning and just checked out of CSR a day early. I had just gotten a bad taste from the moment we were not informed of the downgrade in our room. Had we been properly informed form the start, I doubt I would have been nearly as annoyed with them.
As to the Pop issues, that was less their fault directly. Though some was. Mostly I learned we aren't Value resort people. The rooms are too small and the resorts overall too hectic. And the food was awful. Only meal I've ever thrown out uneaten was from Pop food court. Anyway, we arrived to Pop to find Disney computers down property wide, at least that's what we were told. This was several years ago, on the very first upgrade from their older system to
MDE, still using KTTW. I guess you'd call it MDE 1st Gen. In true Disney Tech fashion it was a massive failure going back online and we couldn't check in, couldn't get room assignments, couldn't even use the dining plan credits. We planned to not have our room so we just got ready and went to the pool. Luckily it was just me, DD and DGD so paying for our meals wasn't a huge burden for me but I can imagine what it would have been like for a large family who arrived expecting to not have to fork out cash for food. You gave them receipts later and they applied credits and refunded you, but that wasn't till the system was working. Anyway, we are at the pool and 4:00 comes and still no room. I'd gone back a few times to check (this is before they could text you) and the systems were still out. Finally I told them that we really had to have a room, that there was surely some way to get us a room. Other people were being given rooms somehow I saw it happening so I didn't understand why we couldn't. They found us one and if you can point to the room at Pop that is the furthest point away from the lobby, that's the room we got. The best thing we did get out of this mess was because you couldn't access your reservation upon arrival they gave everyone 1 day Never Expiring tickets to use to go to the park. They made sure to tell you these were non expiring so if you hadn't planned to go to the park that day save them. We were doing the Christmas Party that night so we did save the tickets. They also gave me another set when they finally gave me our room. So I did get 6 1 day tickets. DH and I ended up using them for an Adult only trip a couple years later, our first one ever and the trip that prompted us to become AP holders. I suspect this is an issue that probably was not totally on the resort but was some. Much like during Hurricane Matthew last year, some resorts handled it better than others. We were at Boardwalk and they did a great job with everything. Others have had nightmare stories of how things went at their resorts. I had come very close to changing this reservation from Pop to WL but decided to stay put. I wish I had changed but, who knows, had I maybe we wouldn't have gotten those free tickets and maybe I wouldn't be an AP holder today.
Thanks, I hope the trip is magical too 
