Disneyland (CA) multi-day ticket refund timescales?

[meryll83]

Having previously being told (probably about a year ago originally) that DL multi-day tickets would not be refunded, but validity extended, I reached out again today via the Disneyland app chat functionality, as being in the UK, we're still a way off being able to use these tickets we purchased back at the end of 2019, having originally intended to visit in April 2020.

This time I was told a refund would now be possible, and as we purchased the tickets direct, I was asked to fill in a simple form to arrange for a refund to be processed.
Unfortunately the CM was unable to give me any indication of timescales for the refund to be processed, due to the volumes of requests I was told they're dealing with - not even if it would be days vs weeks vs months.

Just thought I'd see if anyone else has been / is going through this process, to see whether there's any more insight into what sort of timescales I might be looking at... thanks in advance for any insight you can share!

 

[Cal-Pie]

I would expect 6+ weeks. In January, I requested a refund for tickets I had purchased through a third party. That agency expedited my refund on the DL tickets because I purchased WDW tickets at the same time I requested the refund. I had my refund in 10 days, but they told me processing time for Disney was typically 6 weeks. Of course this was before the announcement restricting out of state visitors, so I'm sure refund volume is heavier now.

 

[meryll83]

Just wanted to report back, in case anyone else is interested - refund is in my account this morning, just 3 working days later!

 

[nkereina]

Can someone point me to the form that needs to be completed? Or is it best to call and request it?

 

[meryll83]

Can someone point me to the form that needs to be completed? Or is it best to call and request it?

It was a form that was internal to the chat, not via a link as such, so not something I can send on unfortunately... but was a quick response via the app chat, so I’d recommend that route...

 

[Stitchiesmom]

I just thought I'd share that I called yesterday and was able to get a refund being an out of state visitor. They made no fuss about it and happily helped me. I was on hold 90 min.... but we booked Disneyworld for 5 weeks from now and hoping on all hopes the money gets returned to me by then.... Some of it is going back on a Disney Visa Points card and some on a gift card so I can't use it anywhere else.

 

[Stitchiesmom]

I just thought I'd share that I called yesterday and was able to get a refund being an out of state visitor. They made no fuss about it and happily helped me. I was on hold 90 min.... but we booked Disneyworld for 5 weeks from now and hoping on all hopes the money gets returned to me by then.... Some of it is going back on a Disney Visa Points card and some on a gift card so I can't use it anywhere else.

I got my refund today, so about 10 days!