(Please move this thread if it's in the wrong thread, I'm new to the boards and the news board seemed like the best option.) This seems like decent enough news to me and I thought it important to bring it to everyone's attention. When purchasing from Disney's website and you receive the error "A generic error has occurred" when you go to submit your order, please do not hit submit more than once as despite the fact that nothing will actually be happening (i.e. an order being placed, Disney having record of this, etc) Disney will still continue to take money from your account. TLDR; On Thursday, I attempted to buy myself the Nightmare Before Christmas Dooney & Bourke wallet, long story short Disney had taken $500 from me and my bank is opening an investigation to get my money back and Disney in an utter blank slate. FULL; The site gave me continuous errors and in the end removed $185.43 x3, essentially taking $500+ from my bank account. I had total proof as did my bank and Disney had nothing. I received no order number, confirmation, etc - only had money removed from my account. I called customer service about this who then directed me to calling my blank - which I did. Although, I would still have to wait 3-5 business days and being in need of an immediate refund my bank directed me to contacting customer service again. However, I spoke to a manager and not even my card could be found whereas my bank had all the information. A conference call was attempted between Disney and my bank but due to privacy it couldn't continue. I've spent nearly four hours of my day attempting to get over $500 of my money back from Disney, who seems to have absolutely no record of any of my information. Ideally I would like all three cancelled and for me to be completely refunded, my bank is currently conducting an investigation, however I still must wait for my money to come back. Because of what is occurring on Disney's end I'm left with nothing but 30$ in my bank account. I've had an extremely poor and stressful experience, my bank is doing everything possible but Disney seems to be a blank slate. All I wanted was to purchase a wallet, not to lose $500 and go back and forth between them and my bank several times. I am still conferring with Disney about this and the most they will do is continue to day "We apologize for any inconvenience" and even go as far to suggest I place an order over the phone - quite funny considering they left me with $30. Please be aware and cautious about buying from their site. I would hate for this to happen to anyone else. I am a die hard Disney fan and have vacationed at DW several times and that's what makes this so unfortunate.