My husband had the same view: let's try another line. Here is what convinced him to stick with Disney following our
RCCL Radiance to Alaska:
1. I've never come back from guest services crying on
DCL like I did on RCCL because of the way I was treated.
2. we've never spent so long in line waiting to get into the dock that we accrued an additional 3.50 in taxi costs like we did on RCCL.
3. We've never taken 2 1/2 hours to get on board a DCL ship, sitting cramped up on folding chairs on concrete, with no A/C in 80 degrees heat, being directed by staff who didn't know they were doing. Embarkation was a nightmare.
4. He loves seeing first run movies and great entertainment (even if it does have Mickey in it, its great--these are his words, not mine).
5. The food is so much better on DCL.
6. Adult areas on DCL are enforced, not like on RCCL.
I am sure there are other things, but for us, we've been completely spoiled by DCL and have no intention on going on other lines after our experience.