The permitted use of cameras varies by event. However, cameras with professional lenses, detachable lenses or detachable flashes are prohibited from the Verizon Wireless Arena. Use of video cameras, audio recording devices and digital cameras in video mode is strictly prohibited in the arena. The use of any of these items will result in confiscation and possible ejection from the arena.
We were all kinds of excited when we heard Disney on Ice was going to be Toy Story 3 this year, but when I went to order tickets, I found that our city (Pittsburgh) got screwed with Princess Classics. My 2.5 y/o daughter loves TS but has started growing away from the Princess's, so we elected not to go this year.
By the way, the promo code for Disney on Ice is always the same - zxa. You can use that to get early access to tickets. We've had front row seats that past 3 years.
The "no professional cameras" thing is tricky -- especially because enforcement of it is so subjective. I got turned away and had to put my camera in my car for a recent event. I was wearing a hip holster bag, and as soon as security saw the extra lenses in it, they pulled me out of the line. I was disappointed at that point, but not upset. I figured the rules were the rules. When I got back inside, though, I did get upset when I started seeing lots of people with DSLRs. One guy had one of the largest lenses I've ever seen. We were queued up next to one another at the snack bar, so I relayed my story about being turned away. I asked him if he had a press pass or something to get his camera in, and he said, no, it was just his own personal gear. No one had said anything to him. (That's when I started stewing about not having my camera.)
So from that experience, a tip: Where you're most likely to get turned away is at the door when you're giving your ticket or having your bags checked. Wear your camera around your neck (or better yet on a strap like a Black Rapid that puts it down at your hip and even less conspicuous), and don't have any camera gear in a bag that will get looked in during the bag check. They're looking mostly at the tickets and the bags.
After my debacle of falling down the stairs at the United Center trying to re-enter after being denied entrance with my camera, I contacted Feld Entertainment, owner of Disney on Ice (DOI). On March 7, 2011 this was their reply. Note: the security guard that stopped me stated it was Feld's policy and not that of the United Center that prevented them allowing "professional cameras".
I apologize for the time it has taken for us to get back to you, but your inquiry prompted us to take a closer look at our camera policy for all of our brands.
Our policy for Disney On Ice is:
North America - US, CAN, MEX)
DOI - photos/videos permitted for personal (non-commercial) use only
International
DOI - no audio or video recording; non-commercial photos OK
Nothing in our policy outlines restrictions based on the type of camera, and if venue personnel indicated that, then it was in error.
We hope you continue to come to Disney On Ice shows with your family and that you capture special moments with your camera.
Best regards,
Lisa Taylor
Lisa M. Taylor
National Director of Public Relations
Disney On Ice/Disney Live!
Feld Entertainment, Inc.
8607 Westwood Center Drive
Vienna, VA 22182
703.749.5520 office 703.725.3465 mobile
Anytime that I go to DOI, I bring my email!
Terry