TrishaK
Mouseketeer
- Joined
- May 31, 2017
I've tried confirming online and calling (ha!). We just received an "email update" from Disney in regards to our June 2022 cruise. From what I can tell, they've randomly cancelled our transportation from the Port to the Orlando Airport. (there's a refund of half of what I paid for transportation; the email now only shows bus transportation from the airport to the port)
Has this happened to anybody before? Do you know why? Were you able to add it back on?
I'll definitely keep calling, but I know that's a total mess....
EDIT #1: I got things mixed up when looking at the emails, etc. They actually dropped our transportation between the Orlando Airport Hyatt and the Port. Which is WORSE! Especially since I had to contact them specifically to let them know we'd need transport from the Hyatt. Argh! (On hold now.....Monday morning.)
EDIT #2: Monday morning call, took 45 minutes total; He added our transport from the Hyatt to the Port. He blamed it on a "system upgrade"...
Has this happened to anybody before? Do you know why? Were you able to add it back on?
I'll definitely keep calling, but I know that's a total mess....
EDIT #1: I got things mixed up when looking at the emails, etc. They actually dropped our transportation between the Orlando Airport Hyatt and the Port. Which is WORSE! Especially since I had to contact them specifically to let them know we'd need transport from the Hyatt. Argh! (On hold now.....Monday morning.)
EDIT #2: Monday morning call, took 45 minutes total; He added our transport from the Hyatt to the Port. He blamed it on a "system upgrade"...
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